reading water bill

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1 HOW T OUR O READ Y HOW T O READ Y OUR MIAMI-DADE WATER AND SEWER DEPARTMENT MIAMI-DADE WATER AND SEWER DEPARTMENT WATER BILL WATER BILL Your Bill (Sample) Your Bill (Sample) This sample bill shows you how to read and understand your Miami-Dade Water and Sewer bill. Note that all applicable fees, charges This sample bill shows you how to read and understand your Miami-Dade Water and Sewer bill. Note that all applicable fees, charges and deposits when opening a new account are reflected on your first bill. and deposits when opening a new account are reflected on your first bill. 1 Contact I nformation Customer /Department Customer /Department Contact I nformation Account name, account number, billing date, and bill past due date. Account name, account number, billing date, and bill past due date. Departmental contact information, hazardous conditions and water Departmental contact information, hazardous conditions and water conservation contacts are also included. conservation contacts are also included. 2 Messages from the Miami-Dade Water and Sewer Department: Messages from the Miami-Dade Water and Sewer Department: 1 The department often includes special messages and encourages The department often includes special messages and encourages customers to read this area to keep up with programs and any new customers to read this area to keep up with programs and any new projects that may be occurring. projects that may be occurring. 2 3 3 Account Summary: Account Summary: A summary of your account, which includes the previous balance, A summary of your account, which includes the previous balance, payments received, current charges and the total. payments received, current charges and the total. 4 Service Period, Meter Readings and Water Consumption: Service Period, Meter Readings and Water Consumption: Service period dates, meter number, days of service, a comparison Service period dates, meter number, days of service, a comparison 4 of the reading during the current period with that of the previous of the reading during the current period with that of the previous period, and the total water consumption units (CCF) used to period, and the total water consumption units (CCF) used to determine water charges. A conversion from CCF units to 100- determine water charges. A conversion from CCF units to 100- 5 6 gallon increments is provided. Note: Our meters are read in gallon increments is provided. Note: Our meters are read in increments of 100 cubic feet (CCF) every three months. increments of 100 cubic feet (CCF) every three months. • 100 Cubic Feet (CCF) = 1 Unit 1 • 100 Cubic Feet (CCF) = 1 Unit 1 Unit = 748 Gallons Unit = 748 Gallons • • In this sample bill, a 26-unit consumption is billed based on 194.48 hundred In this sample bill, a 26-unit consumption is billed based on 194.48 hundred gallons. (26 x 748 = 19,448/100 = 194.48) gallons. (26 x 748 = 19,448/100 = 194.48) 5 Service Address and Water Charges: Service Address and Water Charges: Property address and a graphical representation of the water usage history. Property address and a graphical representation of the water usage history. 7 6 Current water charges, hydrant charge and water charges subtotal. Current water charges, hydrant charge and water charges subtotal. Account Information and Paystub: 7 Account Information and Paystub: Account number, past due date, which must be met in order to A and amount due. Please note that payment must be ccount number, past due date, avoid additional charges, and the amount due. Return this portion received by the past due date in order to avoid additional charges. Return this portion with payment for proper credit. Please include the account number on your check. with payment for proper credit. Please include the account number on your check. Customer/Department Contact Information: 8 Customer/Department Contact Information: Account name, account number, billing date, and bill past due date. Account name, account number, billing date, and bill past due date. Departmental contact information, hazardous conditions and water Departmental contact information, hazardous conditions and water conservation contacts are also included. conservation contacts are also included. Water Fees, Taxes and Meter Number: 9 Water Fees, Taxes and Meter Number: Meter number, excise tax, utility service fee and a subtotal of the Meter number, excise tax, utility service fee and a subtotal of the water fees and taxes. The meter number is associated with the water fees and taxes. The meter number is associated with the property and records the water usage. The fees are explained in property and records the water usage. The fees are explained in the description of the billing terms below. the description of the billing terms below. Service Period, Meter Readings and Water Consumption: 10 Service Period, Meter Readings and Water Consumption: 9 Service period dates, meter number, days of service, a Service period dates, meter number, days of service, a comparison of the reading during the current period comparison of the reading during the current period with that of the previous period, and the total water with that of the previous period, and the total water consumption units (CCF) used to determine water 10 consumption units (CCF) used to determine water charges. A conversion from CCF units to 100-gallon charges. A conversion from CCF units to 100-gallon increments is provided. increments is provided. above. 11 Sewer Charges: 11 Sewer Charges: • 1 1 11 Current sewer charges and sewer charges subtotal. • 1 1 11 Current sewer charges and sewer charges subtotal. Updated Bill_updated11_16_2016.indd 1 11/16/16 11:51 AM

2 Description of Billing Terms: deposit credited to their a Customers with a g ood credit history will have their ccount. Good credit history is defined as a p (2) eriod of two – 1) DEPOSIT REFUND/CREDIT years with no service cutoffs or tampering violations combined with a record of less than three (3) late payments for a quarterly customer or less than five (5) late payments (for a monthly customer). Customers closing their accounts will be refunded their deposit, less any amount still due. – T he department bills in hundred cubic feet which is expressed as CCF. One CCF is equivalent to 748 gallons. 2) CONSUMPTION CCF (hundred cubic feet) (for example: 10 CCF x 748 gallons = 7,480 gallons) 3) UTILITY SERVICE FEE – All water and sewer utilities in Miami-Dade County are r equired to pay this fee to support regulatory activities of the Permitting, Regulatory and Economic Resources Department. 4) HYDRANT CHARGE – This charge is for to the installation, maintenance and repair of hydrants. Customers in the unincorporated areas of M iami-Dade County and certain municipalities are billed this charge if their property is located within a radius of 660 feet of an existing fire hydrant, as per Miami-Dade County Code. ounty or certain municipalities. it This is a c harge imposed by unincorporated Miami-Dade C is collected and remitted to 5) EXCISE TAX & STORMWATER CHARGE – either Miami-Dade County or the appropriate municipality. Area Offices: The location of area offices where you can pay your bill or apply for water and sewer service. The LeJeune office only has cashiers available. To change account information: 12 Description of Billing Terms: Complete this area to change your mailing address or other Description of Billing Terms: Description of Billing Terms: contact information. You may also change the mailing 1) DEPOSIT REFUND/CREDIT – within 2 years od credit history will have their deposit credited to their account Customers with a go . (2) Customers with a g ood credit history will have their deposit credited to their a ccount. Good credit history is defined as a p eriod of two – 1) DEPOSIT REFUND/CREDIT address through our website at www.miamidade.gov/water. Good credit history is defined as a period of two (2) years with no service cutoffs or tampering violations combined with a record of less than three (3) late payments for a quarterly (2) ood credit history will have their Customers with a g deposit credited to their a ccount. Good credit history is defined as a p eriod of two – 1) DEPOSIT REFUND/CREDIT years with no service cutoffs or tampering violations combined with a record of less than three (3) late payments for a quarterly customer or less than five (5) late payments (for a customer or less than five (5) late payments (for a monthly customer). Customers closing their accounts will be refunded their deposit, less any amount still due. years with no service cutoffs or tampering violations combined with a record of less than three (3) late payments for a quarterly customer or less than five (5) late payments (for a monthly customer). Customers closing their accounts will be refunded their deposit, less any amount still due. Customer/Department Contact Information: monthly customer). Customers closing their accounts will be refunded their deposit, less any amount still due. 2) CONSUMPTION CCF (hundred cubic feet) – T he department bills in hundred cubic feet which is expressed as CCF. One CCF is equivalent to 748 gallons. (for example: 10 CCF x 748 gallons = 7,480 gallons) Account name, account number, billing date, and bill past due – T he department bills in hundred cubic feet which is expressed as CCF. One CCF is equivalent to 748 gallons. 2) CONSUMPTION CCF (hundred cubic feet) 2) CONSUMPTION CCF (hundred cubic feet) – T he department bills in hundred cubic feet which is expressed as CCF. One CCF is equivalent to 748 gallons. (for example: 10 CCF x 748 gallons = 7,480 gallons) 3) UTILITY SERVICE FEE – All water and sewer utilities in Miami-Dade County are r equired to pay this fee to support regulatory activities of the Permitting, Regulatory and date. Departmental contact information, ha�ardous conditions (for example: 10 CCF x 748 gallons = 7,480 gallons) Economic Resources Department. and water conservation contacts are also included. equired to pay this fee to support regulatory activities of the Permitting, Regulatory and All water and sewer utilities in Miami-Dade County are r 3) UTILITY SERVICE FEE – HYDRANT CHARGE – 4) This charge is for the installation, maintenance and repair of fire hydrants. Customers in the unincorporated areas of Miami-Dade County and certain equired to pay this fee to support regulatory activities of the Permitting, Regulatory and All water and sewer utilities in Miami-Dade County are r 3) UTILITY SERVICE FEE – Commission Surcharge: This is a tax which funds • Economic Resources Department. m icipalities are billed this charge if their prop u erty is located within a radius of 660 feet of an existing fire hydrant, as per Miami-Dade County Code. Economic Resources Department. our regulator. This tax is 1.5% of your total bill. 5) t is collected and remitted to either I This is a c harge imposed by unincorporated Miami-Dade C ounty or certain municipalities. EXCISE TAX & STORMWATER CHARGE – iami-Dade County and certain the unincorporated areas of M This charge is for to the installation, maintenance and repair of hydrants. Customers in 4) HYDRANT CHARGE – Miami-Dade County or the appropriate municipality. This charge is for to the installation, maintenance and repair of hydrants. Customers in the unincorporated areas of M iami-Dade County and certain 4) HYDRANT CHARGE – Total Taxes: This is the sum of all taxes • municipalities are billed this charge if their property is located within a radius of 660 feet of an existing fire hydrant, as per Miami-Dade County Code. municipalities are billed this charge if their property is located within a radius of 660 feet of an existing fire hydrant, as per Miami-Dade County Code. for the billing cycle. 13 Area Offices: This is a c harge imposed by unincorporated Miami-Dade C ounty or certain municipalities. it is collected and remitted to 5) EXCISE TAX & STORMWATER CHARGE – The location of area offices where you can pay your harge imposed by unincorporated Miami-Dade C This is a c is collected and remitted to ounty or certain municipalities. it 5) EXCISE TAX & STORMWATER CHARGE – Total Amount Due: The total amount due is the total summary either Miami-Dade County or the appropriate municipality. bill or apply for water and sewer service. The either Miami-Dade County or the appropriate municipality. of charges of your entire bill, including any past due amount. eJeu ne office accepts payments only. L Area Offices: Area Offices: This should be paid on or before the current bill’s due date. The location of area offices where you can pay your The location of area offices where you can pay your bill or apply for water and sewer service. The 12 14 bill or apply for water and sewer service. The To change account information: Sewer Utility Fees: LeJeune office only has cashiers available. LeJeune office only has cashiers available. Complete this area to change your mailing address or other To change account information: contact information. You may also change the mailing The current sewer utility service fee and subtotal. To change account information: ddress through our website at www.miamidade.gov/wa a Complete this area to change your mailing address or other Complete this area to change your mailing address or other contact information. You may also change the mailing Stormwater Charge: contact information. You may also change the mailing 15 address through our website at www.miamidade.gov/water. Customer/Department Contact Information: address through our website at www.miamidade.gov/water. d bill past due Customer/Department Contact Information: The current stormwater charge and subtotal and the contact number Customer/Department Contact Information: Account name, account number, billing date, and bill past due Account name, account number, billing date, and bill past due for the appropriate municipality. 13 date. Departmental contact information, ha ardous conditions Account name, account number, billing date, and bill past due date. Departmental contact information, ha�ardous conditions and water conservation contacts are also included. date. Departmental contact information, ha�ardous conditions and water conservation contacts are also included. • Commission Surcharge: This is a tax which funds and water conservation contacts are also included. Commission Surcharge: This is a tax which funds • our regulator. This tax is 1.5% of your total bill. Commission Surcharge: This is a tax which funds • our regulator. This tax is 1.5% of your total bill. • Total Taxes: This is the sum of all taxes for the billing cycle. our regulator. This tax is 1.5% of your total bill. Total Taxes: This is the sum of all taxes Total Amount Due: The total amount due is the total summary • Total Taxes: This is the sum of all taxes • for the billing cycle. of charges of your entire bill, including any past due amount. for the billing cycle. 14 This should be paid on or before the current bill’s due date. Total Amount Due: The total amount due is the total summary Total Amount Due: The total amount due is the total summary of charges of your entire bill, including any past due amount. of charges of your entire bill, including any past due amount. This should be paid on or before the current bill’s due date. 16 This should be paid on or before the current bill’s due date. Sewer Utility Fees: Sewer Utility Fees: The current sewer utility service fee and subtotal. Sewer Utility Fees: The current sewer utility service fee and subtotal. 17 The current sewer utility service fee and subtotal. Stormwater Charge: Stormwater Charge: Stormwater Charge: The current stormwater charge and subtotal and the contact number for the appropriate municipality. The current stormwater charge and subtotal and the contact number The current stormwater charge and subtotal and the contact number for the appropriate municipality. for the appropriate municipality. 15 The Miami-Dade Water and Sewer Department is committed to serving the needs of Miami-Dade County residents, businesses, and visitors by 16 providing high-quality drinking water and waste - water disposal services while providing for future economic growth via progressive planning; im- FOLLOW US ON SOCIAL MEDIA: 17 plementing water conservation measures; safe - @MIAMIDADEWATER guarding public health and the environment; and providing for continuous process improvements and cost efficiencies. FOLLOW US ON SOCIAL MEDIA: @MIAMIDADEWATER FOLLOW US ON SOCIAL MEDIA: FOLLOW US ON SOCIAL MEDIA: FOLLOW US ON SOCIAL MEDIA: @MIAMIDADEWATER @MIAMIDADEWATER @MIAMIDADEWATER Updated Bill_updated11_16_2016.indd 2 11/16/16 11:51 AM

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