HomeEnergy Plus Cover Jan 2019

Transcript

1 HomeEnergy Plus Cover Jan 2019

2 Tariff r ms and conditions te About your tariff st Jan 2019 January 201 9 . You’ll pay a daily standing 1 prices are fixed until 3 HomeEnergy Plus Cover . We’ll also add VAT. If you have a multiple rate electricity on this tariff charge and a unit rate for each fuel meter, you may have more than unit rate. For more details about the rates we charge go to one - www.britishgas.co.uk/alltariffs Key features and benefits How it works Customers will need to switch their energy tariff for both gas and electricity to this tariff. Both this tariff the associated Boiler and Controls breakdown cover will need to be in name(s) and of the same account holder(s) and for the same address. You’ll receive separate information about this tariff and your for your Boiler and Controls breakdown cover once your order has been HomeCare agreement included at no additional cost Boiler and Controls breakdown . completed. cover is ble to customers who have prepayment meters or smart meters in prepayment This tariff is not availa mode. Your Boiler and Controls breakdown cover will start days after your tariff start date and within 14 unless terminated earlier in accordance with the te continue for 12 months rms of this agreement. What you get: 1. Boiler and Controls b reakdown cover with a £99 excess for each repair which is valued at £42 per year Added peace of mind that your gas boiler and controls are covered in case they need a repair 2. Unlimited call outs 3. every year Parts and labour included (limits apply, please see the Boiler and Controls breakdown cover terms for 4. more details) 5. To call us day or night if things go wrong Things that are not included: • An Annual Service visit • Repairs to the central heating system, including radiators • Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your boiler • Showers or taps • Accidental Damage s or design faults • Faults caused by someone else you use for repair s ee page 16 of the HomeCare Terms & Conditions for full details of your Boiler and Using the link, Control s breakdown cover : https://www.britishgas.co.uk/homecare - terms Paying for your energy You’ll need to pay by Direct Debit. If you don’t stay a Dual Fuel customer (with both fuels on this tariff), you may not be able to stay on this tariff. Your rates may change and your prices may be higher. We may contact you if you have one fuel remaining on this tariff and give you 30 days to choose a different tariff. If you don’t choose another tariff within the 30 d ays we’ll switch the remaining fuel from this tariff to our cheapest Standard variable

3 price tariff (no end date). ou will be able to keep your original 12 months Boiler and Control s breakdown Y cover in this scenario. Your prices may change depending on how you pay. If you pay by Direct Debit but miss any payments, – we can ask you to pay by cash or cheque. Your prices would go up we’ll explain the difference when we . We’d write to you at least seven o.uk/alltariffs write to you and you can find details at britishgas.c working days before changing how you pay. If you have prepayment meter(s) If you have a prepayment meter at your property, This tariff is not available with prepayment meters. this contract will end immediately and we'll treat you as if you've entered into a new contract with us as . We'll tell yo a Pay As You Go Energy™ customer u if that happens and we’ll continue to supply you Unless you agree something else with us, we’ll put you on our cheapest under your new contract. Your rates may change and your prices may be Standard variable price tariff (no end date) at the time. higher Your Boiler and Controls breakdown cover will end. . If you want to change your meter(s) including the Boiler and Controls breakdown cover may You need to contact us to discuss this. This tariff t to choose a different tariff. We will let you not be available on another meter type and/or you may wan know if you would need to choose a different tariff when you contact us. If you decide to cancel this tariff If you change your mind and no longer want this tariff, you have 14 days to change tariff without paying exit fees. The 14 days starts from the day after you agreed to this tariff. You can find more information gas.co.uk/cooloff . at british to another supplier without any notice. If you switch to another energy supplier before You can switch th 4 December 2018 , we’ll char ge you an exit fee of £2 1 electricity and £2 0.00 for gas. We’ll collect 0.00 for exit fees before any other amounts you owe us, either from payments you make or from your credit balance. If you move to another British Gas tariff, the exit fee will not apply. If you cancel this tariff for any reason this will also cancel your B oiler and Controls b reakdown c over . If you cancel the Boiler and Controls breakdown cover or upgrade cover upgrade the Boiler and Controls breakdown or this energy tariff will continue without If you cancel st 1 January the Boiler and Controls breakdown cover until 201 9 3 , unless the tariff is cancelled earlier in accordance with these terms and conditions . reakdown If we can’t take you onto b Boiler c over and Controls If we realise during sign up or at a breakdown visit that we can’t take you onto Boiler and Controls b reakdown we may contact you and give you 30 days to switch both fuels to one of our other cover, available tariffs. The full terms of this tariff will continue to apply until either you choose a different tariff or we switch your tariff (for both fuels) to our cheapest Standard variable price tariff (no end date) at the . time There will be no cancellation fees if you cancel or upgrade your Boiler and Controls b reakdown cover a greement. You will not be liable for costs incurred up to the point that you cancel or upgrade your Boiler and Controls breakdown cover other than the £99 excess for any work that has been carried out. Moving Home You can take this tariff without the Boiler and Controls breakdown cover with you if you move home.

4 However , contact us as soon as possible about your Boiler and Controls breakdown you will have to r as we will need to cancel it. cove British Gas Service Limited may be able to offer you an alternative service for your new home. At the end of the tariff Before this tariff ends, we’ll write to tell you what will happen next. If we don’t hear from you, we’ll move st 1 February you to the cheapest Standard variable price tariff (no end date) we have available from 9 . 201 end Your Boiler and Controls breakdown c after it has started over will unless terminated 12 months earlier in accordance with the terms of this agreement or the HomeCare agreement . Other things to bear in mind st 201 prices are fixed until 3 1 HomeEnergy Plus Cover January Jan 2019 9 , unless the Government or regulator does something or plans something that means the price changes. For example, changing the amount of VAT we must charge (we hope they don’t but we have to let you know). We’ll only sell so many HomeEnergy Plus Cover Jan 2 019 tariffs and we might withdraw it. – you can find them at britishgas.co.uk/terms . Our terms and conditions of supply also apply If there is any difference between what we say in these terms and conditions and the supply terms, what we say in these t erms takes priority. reakdown cover Boiler and Control s b Your will be provided by British Gas Service Limited which is authorised and regulated by the Financial Conduct Authority.

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