on demand guide to reply codes

Transcript

1 GUIDE TO REPLY CODES 1

2 Further i English Detailed d escription Plain - nformation and available actions New reply code Legacy reply summary code Order cancelled Your order has been cancelled. There is no charge. CANC CANC CAT*REAPPLY You can check the availability of the item We are unable to fulfil your order because the CAT... Unable to fulfil – [number of online. O/O... item is not currently available. The number Not currently available [reapply weeks] MISS... after REAPPLY is the number of weeks we If the item is still required, submit a new order date] recommend you wait before resen ding your after the number of weeks indicated. NLOAN O/O NLOAN order. n title or We are unable to fulfil your order because we CRF*CANNOT Unable to fulfil – CRF/... You can search for the publicatio MATCH ITEM . article title online Cannot match ERR cannot find a match to your reference in our remote supply collection. Either, we do not If you find additional or different information CONF... hold the item, or your bibliographic inform ation about the reference, you can place a new PAP is incomplete or NCPAP incorrect. Please check your order. details and try agai n if you are able to provide corrected or additional information. – Unable to fulfil DIRECT DIRECT We are unable to obtain the item for you but If we have sent you Library Codes, please check the Directory of Library Codes for LOC... Suppliers found have identified potential suppliers. Details [list of suppliers] have been emailed to you. informat ion on how to obta in items via the UK ILL network. DIRECT DIRECT Unable to fulfil – how to use our Please check details on We are unable to fulfil your order because the Reading Rooms Imaging Not available for e in one of or item is only available to read on sit Services . our Reading Rooms. remote access Alternatively a copy ma y be available via our Imaging Services. DUE DUE To return the item, plea Please return The item is overdue and is not available for e return se use th – Overdue ote. renewal as another customer is waiting. address label on your delivery n item Please return it now. Failure to do so may result in an invoice being raised to cover our costs. 2

3 The item is due back in one DUE*AUTOMATI e return To return the item, please use th week. If you Item due for DUE*AUTOMATI r, you – C RENEWAL ote. return address label on your delivery n would like to keep the item for longe C RENEWAL PENDING don't need to do anything as we will PENDING Automatic If you have already returned the item, find the Admin Order Tracking ‘ renewal pending automa tically renew it for a further six weeks ’ section of order in the [return date] ondemand.bl.uk and click rge your account with a renewal the 'Report a and cha fee. Problem' link. Select 'I've already returned this returned. ite m' and quote the date Alternatively, if requesting via ARTEmail, resubmit your order quoting RECALL on the TX line of your request. DUE WAIT Item due back DUE WAIT Please ensure the item is returned by the due week. The item is due back in one – No Unfort unately this item is not available for soon e return address label on date. Please use th renewal available your delivery n ote. renewal as another customer is waiting. *FINAL DEMAND Return return the item, please use th e return To We recently informed you that this item is FINAL DEMAND ote. address label on your delivery n OVERDUE item overdue and requested you to send it back immediately. However, we have not yet If you have already returned the item, find the immediately rn date] [retu Admin Order Tracking received the item in received it. If we have not order in the ’ section of ‘ the next five ondemand.bl.uk and click the 'Report a working days we will raise an Problem' link. Select 'I've already returned this invoice to cover our costs. item' and quote the date returned. Alternatively, if requesting via ARTEmail, resubmit your order quoting RECALL on the TX line of your request. *INVALID – We are unable to fulfil your order because the Unable to fulfil This could be for one of the following reasons: Invalid order ing ORDERING options requested are not available for this  You are not registered f or the requested service. OPTIONS item or options delivery format or metho d or it is to you unavailable You have quoted an incomplete or invalid  delivery address  You have requested a service no longer available: livery or 2 - hour loan fax de service  You have quoted an ADD Address but are n ot registered for this facility and search for the Login to ondemand.bl.uk item required to see the delivery options available to you. 3

4 NCANC NCANC Order not We can only cancel orders placed on waiting Your order is currently being processed and therefore cannot be lists. cancelled. available for cancellation NO RENEW NO RENEW Please return the item no later than the end of T he item is not available for renewal. Item not available the loan period. for renewal or the editions f ondemand.bl.uk Check fil your order because the NOT We are unable to ful NOT Unable to fulfil – Not held/no item or available. NOP edition is either not held or is no longer available. NOE... longer available you would like us to try and source the item If NPUR from elsewhere, please check that the LOST reference is correct and submit a new order asking for an extended search. Alternatively, speculative order form to use our online submit a request . Despite an extensive search we cannot trace If we have been unable to provide details of NOT*NUKL Unable to fulfil – NUKL alternative locations, we may still be able to Suppliers not FAILED WWS a supplier for this item. source the item on your behalf from our found partner suppliers. Submit a new order quoting BACKUP on the TX line of the request, alternatively, use online speculative order form to submit a request . RCOP his is If you are eligible for Library Privilege, t We are unable to fulfil your order because of RCOP Unable to fulfil – Copyright most likely because we are not licensed to NCOP copyright restrictions. NMULT this item under Library provide this item restrictions If you pla ce a new order and Privilege. aid service, we will request the copyright fee p check again. Alternatively, you may place a loan order if other copying restrictions apply. RENEWED* [dd - RENEWED... The current return date can be viewed online as been renewed for a further six The item h Item renewed yyyy] - mm Admin Order Tracking in the weeks and we have charged your account ‘ ’ section of with a renewal fee. ondemand.bl.uk . SHIPPED SHIPPED COPY Despatched Your item has been despatched. SHIPPED If our system knows that the article has not SHIPPED Your item is ready for download now! It must Ready for ELECTRONICAL be downloaded within 30 days of the despatch download been downloaded, we will send a reminder ELECTRONICAL LY date. LY message shortly before the link expires. Your item has been despatched. It is due back SHIPPED LOAN SHIPPED LOAN Despatched [return date] six weeks from the despatch date. 4

5 We have sent your order to one of our *TOTAL BUP You don't need to do anything, a further Sent to Partner supplier partners. update on progress will be sent soon. ABROAD... LIBRARY *TOTAL – If you are happy to pay the additional cost, We are unable to fulfil your order because it Unable to fulfil Exceeds keyword exceeds your maximum cost. The number LIBRARY MAX just resend your request adding the ] amount COST [ COST OK to the TX line. after MAX COST is the actual total cost. Maximum Cost [actual cost] TOTAL LOAN... TOTAL Unable to fulfil issue, We are unable to fulfil your order because the If you require more than one volume or - is held in more than one volume or issue. need to send a separate request for each More than 1 LOAN*MORE item you THAN 1 VOLUME one. volume number of Check ondemand.bl.uk or the parts a work comprises. or issue number, add If you know the volume this to your description of the item and resend your request. USE* [number] On waiting list USE... You may cancel your order if you wish. We have added your order to the waiting list. [estimated O/O WL... The number after USE is your position on the To cancel the order, resend your original despatch date] w aiting list. Refer to the plain - ARTEmail order with the keyword code English BDG CANCEL added to the TX line. Alternatively, response for the estimated despatch date. click the 'Cancel order' link in the ‘ Admin Order Tracking ’ section of ondemand.bl.uk . USE O/D USE O/D Revised The estimated waiting time has changed. estimated despatch date [despatch date ] 5

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