mqa strategic plan 2016 2018

Transcript

1 Florida Department of Health Division of Medical Quality Strategic Plan Assurance - 201 6 20 20 Rick Scott GOVERNOR Celeste Philip, MD, MPH Surgeon General and Secretary

2 Version 3.0 July Revised 2018 Created: January 2016 : Produced by Florida Department of Health 4052 Bald Cypress Way, Bin # A00 Tallahassee, FL 32399 -1701

3 Table of Contents Executive Summary ... 1 Mission, Vision, and Values Strategy 2 ... Map 3 ... Strategic Priorities Appendices Appendix A: Strategic Planning Participants ... 4 Appendix B: Planning and Monitoring Summary ... 8 Appendix C: SWOT Analysis ... 11 ... Appendix D: Alignment 13 14 ... Environmental Scan Resources

4 Executive Summary a strategic The Florida Department of Health conducted planning process during the summer of direction the of the agency for consumers, employees, administrators, to define 2015 and legislators will the Department to operate as a sustainable plan for the next three years . Th position is strategic integrated public health system under the current economic environment and to provide our This is a living document that we will c health services. with residents and visitors high quality publi evaluate and update regularly to address new challenges posed by the changing environment of public health in Florida. After executive leadership approved the Agency Strategic Plan strategic priorities, goals and In turn, Medical objectives, each objective was assigned to a division to impl ement and monitor. Quality Assurance created its strategic plan that contains the objectives from the Agency Strategic Plan plus other goals, strategies and objectives that emerged as supporting the Department’s strategic priorities from their environmental scan and SWOT analysis. The Division of Medi cal Quality Assurance (MQA) approached the strategic planning process with a few guiding principles in mind: Preserving the health, safety, and welfare of the public. • • Identifying barriers to health care licensure. Facilitating efficient and cost -effective regulation. • Creating a veteran- • friendly regulatory licensure environment. – Why do we exist? Mission To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts. Vision – What do we want to achieve? To be the Healthiest State in the Nation. Values – What do we use to achieve our mission and vision? nnovation: We search for creative solutions and manage resources wisely. I C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. arning & continuous performance xcellence: We promote quality outcomes through le E rovement. imp MQA is dedicated to the mission, vision, and values of the Department. Working in conjunction with councils, we established the strategic priorities set forth in this plan beginning 22 boards and four January 2016 through December 2018. Over the next three years, we will work diligently to and further contribute to the Department’s vision to be the healthiest state in accomplish these goals the nation. Version 3 1

5 STRATEGY MAP OBJECTIVES STRATEGIC STRATEGIES PRIO RITY AREAS REGULATORY • By December 31, 20 20, reduce the percentage of deficient applications received from 74% EFFICIENCY (2015) to 37%. Establish a GOAL: License health care • • By December 31, 20 20, increase the number of regulatory structure that professionals more timely and applications approved for health care licensure supports the state’s efficiently. of military spouses and honorably -discharged strategic priorities related 0% from 299 (2015) to 1255. veterans by 5 tiveness to global competi and economic growth • By December 31, 2020, reduce the average time to issue a license to a health professional from 65 days (2015) to 49 days. by 25% , Priority 3, Readiness for Emerging Health , Priority 2, Long, Healthy Life , Health Equity NOTE: Priority 1 and Priority 4, Effective Agency Processes Threats are not applicable . Version 3 2

6 Strategic Priorities Priority 1: Health Equity 2: Healthy Life Priority Long, 3: Priority Emerging Health Threats Readiness for Priority 4: Effective Agency Processes Priority Regulatory Efficiency 5: Goal 5.1: Establish a regulatory structure that supports the state’s strategic priorities related to global competi tiveness and economic growth. Strategy Objective By December 31, , reduce the percentage of deficient 20 20 A. 5.1. applications received from 74% (2015) to 37%. 2 License health care Lead: Division of Medical Quality Assurance professionals more timely and efficiently By December 31, 20 20 , increase the number of applications B. approved for health care licensure of military spouses and (201 0% from 299 7) to honorably -discharged veterans by 5 1255. Division of Medical Quality Assurance Lead: 31, C. 20 20 , reduce the average time to issue a By January license to a health professional by 25% from 65 days (2015) to 49 days. Lead: Division of Medical Quality Assurance Version 3 3

7 Appendix A (MQA) Division of Medical Quality Assurance Strategic Planning Participants The following list features all attendees of the division’s strategic planning process meetings, survey workforce n i nternal including the MQA Strategic Planning Retreat held in August 2017 . A was d isseminated to MQA employees on April 10, 2017, and an analysis report was completed in Long- range Planning meeting June 2017. ly scheduled The Board Chairs/ Vice Chair s Annual initial postponed due to inclement weather from hurricane Irma. In October was 2017 for September 18, 2017, a Strengths, Weaknesses, Opportunities, and Threats (SWOT) survey was released to board members and professional associations . The results are shown in the 2017 Board Member SWOT range Planning meeting was An alysis report . The Board Chairs/Vice Chairs Annual Long- successfully held on April 23, 2018. Tamara Garland Executive Director, Board of MQA Executive Leadership Senior Management Analyst , Orthotists and Pharmacy Lucy C. Gee, MS Supervisor Prosthetists, Podiatric Medicine, Director, Division of Medical Quality Assurance Denise Simpson Kama Monroe, JD Senior Management Analyst Executive Director, Boards of Lola Pouncey Supervisor Osteopathic Medicine, Speech - Chief, Bureau of Operations Language Pathology and Cynthia Boland Audiology, Massage Therapy, Adrienne Rodgers, JD, BSN Operations and Management Acupuncture, and the Council of Chief, Bureau of Health Care Consultant Manager Licensed Midwifery Practitioner Regulation Jessica Rogers Allen Hall Mark Whitten IT Business Consultant Manager Executive Director, Boards of Chief, Bureau of Enforcement Occupational Therapy, Physical Anthony Jusevitch Therapy, Psychology, Respiratory DOH Executive Leadership Investigation Manager Care, and Councils of Dietetics and Celeste Philip, MD, MPH Nutrition and Electrolysis Surgeon General and Secretary Christopher Ferguson Assistant Chief of Investigative Anthony B. Spivey, DBA Nichole Geary Services Executive Director, Boards of General Counsel Chiropractic Medicine, Clinical Chris Veal ersonnel, Nursing Laboratory P e Tallent Michel Manager, MQA Applications, Home Administrators, Optometry, Deputy Secretary for Operations Information Technology Emergency Medical Technicians and Paramedics, Radiologic MQA Management Jennifer Wenhold, MSW Technology, and Advisory Council Brittain Keen Executive Director, Boards of of Medical Physicists Operations and Management Dentistry, Athletic Training, Hearing Consultant II Aid Specialists, Clinical Social Claudia Kemp, JD Work, Marriage and Family Executive Director, Board of Sylvia Sanders Therapy, and Mental Health Medicine and Council on Physician Operations and Management Counseling, and Opticianry Assistants Consultant II Joe Baker, Jr. Board Legal Counsel Melinda Simmons Executive Director, Board of Ed Tellechea Senior Health Budget Analyst A Nursing and Council on can Chief Assistant Attorney General Nursing Assistants Gwendolyn Bailey David Flynn Management Operations and , MBA, Erica White JD C. Assistant Attorney General Consultant Manager 4 Version 3

8 Scott Lipman, MHSA, NHA Donna McNulty Chair, Dietetics, and Nutrition Vice Chair, Board of Nursing Home Senior Assistant Attorney General Practice Council Administrators Anthony J. Hicks, OTR Board and Council Members Christine Hankerson, MSN, MS/P, Chair, Board of Occupational Nicholas Pappas, ATC, LAT PhD, RN Therapy Chair, Board of Athletic Training Member, Board of Nursing Home Administrators Heidi Roeck -Simmons, DOT/OTR Billy ‘Bo’ McDougal, ATC, LAT Member, Board of Occupational Vice Chair, Board of Athletic Timothy Underhi ll, OD Therapy Training Chair, Board of Optometry Christina L. Pettie, PT, MHA Jamie Buller, LCSW Stuart Kaplan, OD Vice Chair, Board of Physical Chair, Board of Clinical Social Vice Chair, Board of Optometry Therapy Work, Marriage & Family Therapy, and Mental Health Counseling Tommy Chmielewski, LPO Steven Chenoweth, PT Chair, Board of Orthotists and Member, Board of Physical Susan Gillespy, LMFT Prosthetists Therapy Vice Chair, Board of Clinical Social Work, Marriage & Family Therapy, Ruphlal R. Gooljar, CPO, MA Dean Aufderheide, PhD and Mental Health Counseling Member, Board of Orthotists and Chair, Board of Psychology Prosthetists Leonard Britten, DDS Andrew S. Rubin, PhD Vice Chair, Board of Dentistry Chet Evans, MS, DPM Vice Chair, Board of Psychology Chair, Boa rd of Podiatric Medicine William Kochenour, DDS J. Drake Miller, PsyD Chair, Board of Dentistry Katherine Teisinger, AP, DOM Member, Board of Psychology Chair, Board of Acupuncture Catherine Cabanzon, RDH Roberto Garcia, RRT Member, Board of Dentistry Bridget K. Burke -Wammack, LMT, Member, Board of Respiratory CLT Care Douglas Moore, HAS Chair, Board of Massage Therapy Member, Board of Hearing Aid Raymond J. Hulley, PA Specialists Lydia Nixon, LMT Chair, Council on Physician Vice Chair, Board of Massage Assistants Byron D. Shannon, OD Therapy Chair, Board of Opticianry Bernardo Fernandez, MD Jonathan E. Walker, LM Chair, Board of Medicine John B. Girdler, III Member, Board of Massage Vice Chair, Board of Opticianry Therapy Sarvam TerKonda, MD Vice Chair, Board of Medicine Kathryn L. Whitson MSN, RN Bridget Bellingar, DO Vice Chair, Board of Nursing Vice Chair, Board of Osteopathic ICA Kevin Fogarty, DC, F Medicine Chair, Board of Chiropractic -BC Lori Desmond, MSN, RN, NE Medicine Mem ber, Board of Nursing Frederick Rahe, AuD Member, Board of Speech- Danita Heagy, DC Debra Glass, BPharm Language Pathology and Member, Board of Chiropractic Vice Chair, Board of Pharmacy Audiology Medicine Joylynn M. Greenhalgh, DNP, Melissa Conord-Morrow, LM, RN Linda Valdes, MS, MT (ASCP) ARNP Chair, Council of Licensed Vice Chair, Board of Clinical Chair, Electrolysis Council Midwifery Laboratory Personnel Jackie Shank, MS, RD, LDN Carleen P. Van Siclen, MS, MLS Andrew S. Rubin, PhD Vice Chair, Dietetics and Nutrition Chair, Board of Clinical Laboratory Board of Psych ology Practice Council Personnel Brett Saunders, CPO, FAAOP Sheah Rarback, MS, RD, LDN Henry Gerrity, III, NHA Board of Orthotists & Prosthetists Dietetics and Nutrition Member, Chair, Board of Nursing Home Practice Council Administrators Bridget Bellingar, DO Board of Osteopathic Medicine Peggy Cooper, MS, RD, LDN 5 Version 3

9 Carleen P. Van Siclen, MS, MLS Peggy Taff Peter Johnson, PhD (ASCP) Board of Clinical Strategy Manager Language Board of Speech- Laboratory Personnel Pathology and Audiology Brian Labus Chet Evans, MS, DPM Strategy Manager Raymond J. Hulley, PA -C Board of Podiatric Medicine Council on Physician Assistants William Butler Christine Hankerson, MSN, MS/P, Strategy Manager Robert Morris, PhD Board of Nursing Home PhD, RN Board of Podiatric Medicine Administrators Geoffrey Willoughby Strategy Manager Robyn Dohn Havard Danita Heagy, DC Board of Massage Therapy Board of Chiropractic Medicine Faye Jones Administrative Assistant II Ruben Colon, CRT David Colter Board of Respiratory Care Board of Chiropractic Medicine Scott Flowers Consumer/Investigative Services Ruphlal Gooljar, CPO, MA Dr. Patrick Pabian, PT, DPT, SCS, Administrator Board of Orthotists & Prosthetists OCS, CSCS Board of Physical Therapy Sidronio Casas Sarvam TerKonda, MD Government Analyst I Board of Medicine Herman Vega, AMD, PhD, AP, LMHC Sherri Sutton -Johnson, MSN, RN Stephanie Petrosky, MHA, RD, Board of Acupuncture Nursing Education Director LDN Dietetics & Nutrition Practice James F. Spafford, MBA Janet Doke, BSN, RN Council Board of Occupational Therapy Regi stered Nursing Education Consultant Stuart Kaplan, OD Joseph J. Thomas, DDS Board of Optometry Board of Dentistry William Spooner Program Operations Administrator Susan "Robyn" Mattox, LM -HCM, BS, RRT Joseph Frey, MBA Board of Massage Therapy Council of Licensed Midwifery Board of Respiratory Care Tamara Maule, OD Brad Dalton Board of Optometry Katherine Teisinger, AP, DOM Deputy Press Secretary Board of Acupuncture Timothy S. Pyle Paul Runk Board of Dentistry ryn L. Whitson, MSN, RN Kath Planning Director Legislative Board of Nursing Victoria Drago, LMT Board of Massage Therapy Healthiest Weight Florida Kevin Fogarty, DC, FICA (hon) Program Staff Board of Chiropractic Medicine Prosecution Services Staff Shannon Hughes Louise St. Laurent Director, Division of Community -BC Lori Desmond, MSN, RN, NE Deputy General Counsel Health Promotion Board of Nursing Yolonda Green Catherine Howard, PhD , MSPH Board of Lydia Nixon, LMT Attorney Supervisor Director, Healthiest Weight Florida Massage Therapy Candace Rochester Kathryn Williams, MPH Melissa Conord-Morrow, LM, RN Attorney Supervisor Coordinator, Healthiest Weight Council of Licensed Midwifery Florida Program Staff Michael K. Helmer, BA Geoffrey Kneen Board of Nursing Home Vernice David Program Specialist, Healthiest Administrators Government Operations Weight Florida Consultant I Michele Weizer, PharmD, BCPS Ernest Bradley Board of Pharmacy Erica Milam Program Specialist, Healthiest Government Analyst I Weight Florida Michelle R. Mendez, DO Board of Osteopathic Medicine Kimberly Young Julie Dudley Strategy Manager Version 3 6

10 Manager, Bureau of Program Attorney, Lewis, Longman and Chronic Disease Prevention Walker, PA Jamie Forrest, MS Mary Thomas, Esq. Epidemiology and Evaluation Assistant General Counsel, Florida Program Administrator, Bureau of Medical Association Chronic Disease Prevention Dennis Willerth M. R. Street, MPH , Florida Society Executive Director Medical/Health Care Program for Respiratory Care Analyst, Bureau of Chronic Disease Prevention Lynn Thames Dean of Oriental Medicine, Florida College of Integrative Medicine Association and Community Representatives Bob MacDonald Larry Barlow, PhD, LMFT Executive Director, PDMP Executive Director, Florida Foundation, Inc. Association for Marriage and Family Therapy Carolyn Stimel, PhD, ABPP Florida Psychological Association Liz Brady Chief, Multistate Antitrust Lee Ann Griffin Enforcement, Office of Attorney Director of Quality and Regulatory General Services, Florida Health Care Association Janet DuBois, ARNP President, Florida Nurse Kay Fergason Practitioner Network American Medical Technologists, Florida Chapter William Hightower Director of Governmental Leslie Dughi Relations, Florida Osteopathic Director of Government Law and Medical Association Policy, Greenberg Traurig, LLP Karin Kazimi Corinne Mixon Project Director, Florida Healthcare sociates Lobbyist, Mixon and As Workforce Initiative Ashley Kalifeh Jo Anne Koch Owens Attorney, Capital City Consulting Government Affairs Representative, Fl orida Society for Joy Ryan Clinical Laboratory Science Regulatory Attorney, Meenan P.A. Alisa LaPolt Lobbyist, Florida Nurses Association Marcia Mann State Contract Manager, CE Broker Mandy O'Callaghan Attorney, Florida Senate Christine Stapell, MS, RD, LDN Executive Director, Florida Academy of Nutrition and Dietetics Casey Stoutemire Lobbyist, Florida Dental Association Glenn Thomas Version 3 7

11 Appendix B Planning Summary MQA management team, made up of the division director, bureau chiefs and other key staff, depth discussions to oversaw the development of this strategic plan. MQA conducted many in- o ’s dedication to making Florida the healthiest state t develop a strategic plan that promoted MQA live, work, practice, and retire. Prior to its first strategic planning meeting, a SWOT analysis was were analyzed to sent to MQA executive management and employees. The results (Appendix C) were identified and addressed during a strategic determine similarities and differences. Deficiencies s Strategic Planning Unit to planning retreat in which MQA management met with the division’ discuss best practices and solutions. Another SWOT was developed and designed for MQA ’s executive management and board ers to determine if the division’ s strategies and mission aligned with those of its health care memb boards. The division director presented the results of the survey at the Annual Board Chairs/Vice Chairs Long- range Planning meeting to executive management and board members. Meeting attendees took part in a facilitated discussion that included information management, communications, programs and services, budget (financial sustainability), and workforce Additionally, l eadership staff conducted an environmental scan of the agency (sources development. listed in Appendix E). The scan r esults were reviewed and the progress of the current Department of Health Strategic Plan was analyzed to formulate additional strategies and objectives for each priority area. The r s and evised proposal was then routed back to executive leadership for comment approval. eetings: The following is the strategic plan schedule of m ATTENDEES DATE MEETING TOPIC employees 06/30/15 SWOT sent out to MQA management and employees MQA management and Strategic Planning Services Team 07/15/15 MQA Employee and management SWOT result analysis ’ s strategic focus 07/23/15 Executive Management Team discussed MQA Strategic Planning Retreat: aligned with DOH ’s strategic plan years Executive Management Team, for five 07/24/15 lan draft development Strategic p Strategic Planning Services Team opportunities, and threats (SWOT) 07/24/15 Strength, weaknesses, Executive Management Team s ed SWOT survey evelop Strategic Planning Services Team analysis . D . and Executive Management Team, 08/12/15 SWOT survey sent out to MQA management , Strategic Planning MQA Management board members Services Team, External Partners Strategic Planning Services Team 09/02/15 SWOT survey results analysis. External nd Annual He althiest Weight Liaison meeting Executive Management Team, 2 09/23/15 , Strategic Planning MQA Management Services Team, External Partners Long - range 09/24/15 See Appendix A Annual Board Chairs/ Vice Chairs Planning Meeting Executive Management Team, 09/30/15 Development EMT Strategic Plan , Strategic Planning MQA Management Services Team 11/12/15 Discussed new strategic plan format and Executive Management Team, , Strategic Planning MQA Management assigned strategy managers Services Team - 2018 Version 1.0 aligned with DOH 11/17/15 MQA Strategic Plan 2016 Executive Management Team, 2018 , Strategic Planning - Strategic Plan 2016 MQA Management Version 3 8

12 Services Team Manager presentation about educating employees on 02/09/2016 Executive Management Team, 2018 - MQA Management, 2016 DOH and MQA Strategic Plan MQA Strategic Plan 2016 - 2018 Version 1.1 04/27/2016 Updates with Executive Management Team, - 18 version 1.2 DOH’s Strategic Plan 2016 aligning action plans with Strategic Planning Services Team 5 / 19 /2016 0 - range Planning Survey sent to board/council members Executive Management Team, Long Strategic Planning Services Team MQA Strategic Plan 2016 2018 Version 1.2 Updates with 05/16/2016 - Executive Management Team, aligning action plans with DOH’s Strategic Plan 2016- 18 version 1.5 Strategic Planning Services Team 05/25/2016 - 2018 Version 1.3 Change our main MQA Strategic Plan 2016 Executive Management Team, objectives for Goal 5.1 back to what they were originally Strategic Planning Services Team 06/24/2 016 MQA Strategic Plan 2016 - 2018 Version 1.4 Executive Management Team, Strategic Planning Services Team Executive Management Team, 06/30/16 MQA Employee SWOT survey Strategic Planning Services Team MQA Manager ’ s SWOT survey Executive Management Team, 07/14/2016 Strategic Planning Services Team Executive Management Team, ’ s strategic focus 08/18/16 Strategic Planning Retreat: discussed MQA ’s strategic plan MQA Management, Strategic Planning aligned with DOH Services Team 09/08/16 SWOT survey results sent out to MQA management and Executive Management Team, MQA Management, Strategic Planning board members Services Team, External Partners rd 3 Annual Healthiest Weight Liaison meeting Executive Management Team, 09/27/16 MQA Management, Strategic Planning Services Team, External Partners 09/27/16 Budget Liaisons Training and Information meeting Executive Management Team, Executive Directors, Strategic Planning Services Team, External Partners See Appendix A range 09/28/16 Annual Board Chairs/ Vice Chairs Long - Planning Meeting Long 10/07/2016 Executive Management Team, range Planning Survey Report - MQA Management, Strategic Planning Services Team, External Partners 2016 12/ 2016 - 2018 Version 1.5 Executive Management Team 20/ MQA Strategic Plan Strength, weaknesses, opportunities, and threats (SWOT) Executive Management Team 03/14/17 ed SWOT survey s. Strategic Planning Services Team analysis . D evelop 05/1 0/17 SWOT sent out to MQA management and employees MQA management and employees Strategic Planning Services Team 06/08/17 MQA Employee and management SWOT result analysis 17 Strategic Planning Retreat: discussed MQA ’ s strategic focus 08/18/ Team, Executive Management ’s strategic plan MQA Management , S trategic Planning aligned with DOH Services Team 10/16/17 SWOT survey sent out to board/council members and Executive Management Team, professional associations MQA Management , Strategic Planning Services Team, External Partners External SWOT survey results analysis. 11/21/17 Lola Pouncey Strategic Planning Services Team EMT Strategic Plan Development Executive Management Team, 09/30/15 , Strategic Planning MQA Management Services Team 02/20/18 Draft 2018 Strategic P lan D evelopment Executive Management Team, Strategic Planning Services Team Annual Board Chairs/ Vice Chairs 04/23/18 Long - range See Appendix A Planning Meeting 5/10/18 Discussed new strategic plan format and Executive Management Team, assigned strategy managers MQA Management , Strategic Planning Services Team Executive Management Team, 5/10/18 MQA Strategic Plan 2016 - 20 20 Version 3 aligned with DOH Strategic Plan 2016- 2018 , Strategic Planning MQA Management Services Team Version 3 9

13 Monitoring Summary As depicted in the image below, strategic plan ning is a key component of the larger performance management system. This statewide performance management system is the cornerstone of the Department’s organizational culture of accountability and performance excellence. Division of Me dical Quality Assurance (MQA) leadership team is responsible for monitoring and The reporting progress on the goals and objectives of this strategic plan. The t eam meets quarterly to discuss recommendations about tools and methods that integrate performance ma nagement into developed and sustainable business practices. Annually, MQA’s strategic plan progress report is presented to executive leadership , objectives, and to assess progress toward reaching goals lan will be reviewed and revised by January each year, based on achievements for the year. The p progress an assessment of availability of resources, data, and . for In turn, the objectives from the Agency Strategic Plan that are assigned to this division implementation and quarterly reporting to Florida Heal will be reviewed by the Agency’s th Performs Performance Management Council (PMC) Team o n a quarterly basis for progress toward goals, and an annual progress report will also be developed. The PMC Team will revise the Agency Strategic Plan annually, based on their assessment of resources, data, and progress. Version 3 10

14 Appendix C conducted in s feedback the Division received from the SWOT survey The table below represent 2017: and Threats Strengths, Weaknesses, Opportunities, Strengths Continuous Improvement Relationships (Internal and External) Customer Service MQA Provides Information and Communication (Internal and External) Ability to Change/Organizational Agility Accountability) Culture and Work Environment (Culture of Rulemaking Authority Trends in Health Care Regulations Telehealth/Telemedicine Expertise of Prosecutors Emergency Action Disciplinary Process Role of Board/Council Members Public Board/Council Meetings Board/Council Members Weaknesses Salary Structure/Staff Retention Lack of Technical Resources/IT Support (i.e., Tablets, Equipment) System Downtimes New/Undocumented Processes Media Relations Joint Board Meetings Legislative Changes/Restraints Cash Sweeps/Fee Caps Administrative Trust Fund DOH Leadership Timely Prosecution Lack of Regulatory Authority Costs to Prosecute Opportunities Technology Relationships (Internal and External) Increase visibility of what MQA does at Association Meetings and Schools - FTC (Anti Regulatory climate restriction on licenses to achieve regulatory efficiencies) Version 3 11

15 Licensure Compacts in other boards (Portability) Educate Legislators on MQA’s Services Threats Medical Marijuana/Opioids Cash Sweeps and Fee Caps (Rules passed on fees) Lack of Regulatory Authorities of Office Surgery Centers (Human Trafficking, Massage Establishments, Things that make headlines) Shaping Board Member Expectations (Recruitment, Retention, Appointments/Consumer Members) ement Restraints (Budgeting Authority) Legislative/Procur Media Relations Federal Trade Commission Legislative Changes/Restraints Administrative Trust Fund Communications (external)/Meetings DOH Leadership Lack of Regulatory Authority Health Care Fraud Prosecute Costs to Version 3 12

16 Appendix D Appendix E Appendix D Work Plan and Alignment Agency Strategic Bureau Assigned QI Objective LRPP SHIP To Plan Plan Alignment 20, reduce by 50% By December 31, 20 Health Care Practitioner 5.1.2 NA NA the percentage of deficient applications Goal 7 Regulation received from 74% (2015) to 37%. By December 31, 2020, increase the number of applications approved for health care licensure of military Health Care Practitioner NA Goal 7 5.1.2 NA Regulation spouses and honorably discharged 299 (201 veterans by 50% from 7) to 1255. 31, , reduce the By 20 20 December time to issue a license to a average Health Care Practitioner NA 5.1.2 Goal 1 NA Regulation health professional by 25% from 65 days to 49 days. Long Range Program Plan LRPP: SHIP: State Health Improvement Plan QI: Quality Improvement Version 3 13

17 Resources Environmental Scan 1. Agency Strategic Plan Status R eport 2. Division of Medical Quality Assurance Annual Report and Long- range Plan FY 2016- 2017 3. Division of Medical Quality Assurance Board/Council Long- range Planning Survey Report 2017 Analysis 4. Division of Medical Quality Assurance Strategic Planning and SWOT Training f Medical Quality Assurance 2017 Board Member SWOT Data Report 5. Division o 6. MQA Training Needs Assessment 2018 7. Traini ng Budget FY 2017- 8. Employee Satisfaction Su rvey 2016 Results 9. Division o f Medical Quality Assurance 2017 Managers Annual Strategic Planning Meeting Notes 16 through 2019- 20 Florida Department of Health, Long Range Program Plan 2015- 10. Florida Department of Health Newsroom 11. 12. Florida Department of Health, Florida Health Impact Report 2014 -15 by the N umbers 13. Florida Strategic Plan for Economic Development 14. Healthiest Weight 15. Florida Department of Health, Office of Inspector General Annual Report FY 2015- 2016 16. Florida Strategic Plan for Economic Development Florida Vital Statistics Annual Report 2015 17. 18. Health Status Assessment 2015 19. Physician Workforce Annual Report 2016 State monthly economic updates 20. Version 3 14

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