Microsoft Word Returning Items on a Ticket 49qrg.doc

Transcript

1 returning items on a ticket t. Follow these steps to return items on a sales ticke Returning Products ® ® menu bar, click on the Ticket icon. /SpaBiz 1. From the SalonBiz 2. Click on the New Ticket button. 3. Type in the customers first and last name. 4. Click the Return Item button. 5. From the Type of Item Being Returned field, clic k the Product button. 6. Click in the Item Number field and scan the prod uct or click the Select Product button and choose the product from the list displayed. 7. Select from the Return the Product to Where? dro p down menu. • Return to Inventory Stock – if item has not been u sed and can be resold. • For Internal Use – if item can be used as a tester . • Return to Vendor – if client has had an allergic r eaction to the product or the product is defective. Spoilage (Trash Can) – if the item cannot be used • in any area of the salon. 8. Click the Return Item button. t with a –1 quantity. 9. The product will be displayed on the sales ticke ct and determine the 10. If applicable, scan the new (replacement) produ difference to be paid or owed. Returning a Service ® ® /SpaBiz menu bar, click on the Ticket icon. 1. From the SalonBiz 2. Click on the New Ticket button. 3. Type in the customer’s first and last name. 4. Click the Return Item button. 5. From the Type of Item Being Returned field, clic k the Service button. 6. Click the Select Service button and choose the s ervice from the list displayed. 7. Click the Return Item button. 8. The service will be displayed on the sales ticke t with a negative quantity. It will note the original service member and the original price of the service.

2 Returning a Gift Certificate ® ® menu bar, click on the Ticket icon. 1. From the SalonBiz /SpaBiz 2. Click the New Ticket button. e ticket. 3. Type in the customer’s first and last name on th 4. Click the Return Item button. 5. From the Type of Item Being Returned field, clic k on the Gift button. 6. Click in the Gift Certificates Open for Customer field and choose the gift certificate that the client is returning. l appear on the screen. 7. The gift certificate serial number and value wil 8. Click the Return Item button. 9. Choose the type of payment that you will use to refund the gift certificate. 10. Click the Enter button on your keyboard when th e Pay Form screen appears. This will enter the amount of the gift cer tificate. 11. Click the Save Payment button. 12. Click the Process Ticket button. 13. Follow your procedure for returning. 14. The gift certificate will be voided. Returning a Series ® ® 1. From the SalonBiz /SpaBiz menu bar, click on the Ticket icon. 2. Click the New Ticket button. 3. Enter customer’s first and last name. 4. Click the Return Item button. 5. From the type of item being returned field, clic k on the Series button. 6. From the drop down menu Series Open for Customer field, click once on the series that the client is returning. n the screen. 7. The series serial number and value will appear o 8. Click the Return Item button. 9. Choose the type of payment that you will use to refund the series. 10. Press the Enter button on your keyboard when th e Pay Form screen appears. This will enter the amount of the series. 11. Click the Save Payment button. 12. Click the Process Ticket button. 13. Follow your procedure for returning the specifi c payment type. 14. The series will be voided out of the system

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