Speak up about your care Infographic 2018 8.5x11 NEW


1 ™ Spea kUp ™ Speak Up About Your Care peak up... S If you don’t understand something or if something doesn’t seem right. • If you speak another language and would like a translator. • If you need medical forms explained. • If you think you’re being confused with another patient. • If you don’t recognize a medicine or think you’re about to get the wrong medicine. • • If you are not getting your medicine or treatment when you should. • About your allergies and reactions you’ve had to medicines. ay attention... P • Check identification (ID) badges worn by doctors, nurses and other staff. • Check the ID badge of anyone who asks to take your newborn baby. • Don’t be afraid to remind doctors and nurses to wash their hands. ducate yourself... E So you can make well-informed decisions about your care. • • Ask doctors and nurses about their training and experience treating your condition. Ask for written information about your condition. • • Find out how long treatment should last, and how you should feel during treatment. • Ask for instruction on how to use your medical equipment. dvocates (family members and friends) can help... A Give advice and support — but they should respect your decisions about the care you want. • • Ask questions, and write down important information and instructions for you. Make sure you get the correct medicines and treatments. • • Go over the consent form, so you all understand it. • Get instructions for follow-up care, and find out who to call if your condition gets worse. now about your new medicine... K Find out how it will help. • • Ask for information about it, including brand and generic names. • Ask about side effects. Find out if it is safe to take with your other medicines and vitamins. • • Ask for a printed prescription if you can’t read the handwriting. • Read the label on the bag of intravenous (IV) fluid so you know what’s in it and that it is for you. • Ask how long it will take the IV to run out. se a quality health care organization that... U Has experience taking care of people with your condition. • • Your doctor believes has the best care for your condition. • Is accredited, meaning it meets certain quality standards. • Has a culture that values safety and quality, and works every day to improve care. articipate in all decisions about your care... P • Discuss each step of your care with your doctor. • Don’t be afraid to get a second or third opinion. • Share your up-to-date list of medicines and vitamins with doctors and nurses. • Share copies of your medical records with your health care team. The goal of Speak Up™ is to help patients and their advocates become active in their care. They are not meant to Speak Up™ materials are intended for the public and have been put into a simplified (i.e., easy-to-read) format to reach a wider audience. be comprehensive statements of standards interpretation or other accreditation requirements, nor are they intended to represent evidence-based clinical practices or clinical practice guidelines. Speak Up™ materials are available to all health care care should be exercised in using the content of Speak Up™ materials. Thus, organizations; their use does not indicate that an organization is accredited by The Joint Commission. 4/18 ©2018 The Joint Commission | May be copied and distributed | Department of Corporate Communications

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