ensure the secure reliable delivery of digital workspaces to any user over any network

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1 White Paper Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network Citrix N etScaler Unified Gateway improves the XenApp and XenDesktop experience for both end users and IT admi nistrators Citrix.com 1

2 Proponents of application and desktop virtu - - Application and desktop vir alization need to overcome these challenges tualization have dramatically in order to protect and extend the gains improved end-user productivity they have made in simplifying the end-user - experience, increasing the reliability of appli and data security. They have cation performance, strengthening security, also simplified the work of IT and improving management of IT resources. administrators and decreased overall computing costs. Yet Citrix NetScaler specifically addresses these challenges. NetScaler brings together the the flexibility businesses need capabilities of application delivery controllers to ensure they are competitive (ADCs) and secure remote access with means IT must now consider: NetScaler Unified Gateway (in the case of this white paper, for access to Citrix digital •How to ensure the security posture is workspaces powered by Citrix XenApp and extended to the endpoint in order to maintain XenDesktop). The goal of NetScaler Unified compliance. IT must manage secure access Gateway is to ensure compliance to the across all the different use cases while endpoint by enabling the secure, reliable deploying applications securely to users on delivery of applications and virtual desktops any device, over any network. to any user, anywhere. - •And then—once users are securely con This white paper provides a brief overview necting—how to provide them a seamless of NetScaler and how it addresses these experience when working from any device in challenges: any location. In order to do this, users need their apps to be available and responsive, •Maintaining compliance by extending security with simple and easy access. to the endpoint •What to do if users run into issues accessing •Simplifying the end-user experience with their published apps—how to pinpoint those fast, seamless remote access to virtual - issues and troubleshoot them. The prolifera apps/desktops tion of networking protocols and products has made it almost impossible to obtain end-to- •Speeding time to troubleshoot XenApp/ end visibility of application traffic. Without XenDesktop access issues with end-to-end end-to-end visibility, it is extremely difficult application visibility to troubleshoot performance problems. •Striking a balance between security and productivity Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 2

3 NetScaler Unified Gateway lowers the cost NetScaler Enhances the Citrix Digital can access all their apps and desktops from Workspace one URL via single sign-on (SSO) with the of secure digital workspace delivery over same rich application, desktop, and data all types of networks, for all users, without sacrificing visibility. NetScaler Unified Gateway is a secure remote experience that users enjoy when connected access solution that secures and optimizes to the local network. NetScaler Unified Gateway enables IT the Citrix digital workspace for end users, When NetScaler Unified Gateway is paired organizations to: while providing compliance, reliable and simplified access. NetScaler Unified Gateway with Citrix Receiver, users can access their digital workspace from any device, anywhere. •Ensure compliance to the endpoint outside includes the NetScaler Gateway secure the corporate network It enables you to do SSO pass-through to remote access functionality found in all StoreFront. SSO capabilities remove the editions of the NetScaler ADC product line. hassle of multiple authentication checkpoints •Gain end-to-end visibility of XenApp and - XenDesktop traffic to quickly resolve issues The Citrix Digital Workspace allows secure when switching between desktops and appli cations within Citrix Receiver. Users no longer delivery Windows, Linux, web, SaaS apps, •Secure applications, desktops, and data with need to configure complex and risky network and full virtual desktops to any device so your tunnels to access their applications and data teams can work how they want, from any centralized, contextual access control polices - to dynamically adjust user access and are no longer restricted to a single device where. With Citrix Digital Workspace, customers in a single location. With NetScaler Unified can leverage an integrated solution for securely Gateway, users can be productive anywhere, •Provide users with the best experience to delivering apps, desktops, files, and services to any user, on any device, over any network, maximize their productivity using any device. with a high-performance user experience. Extend Compliance to the Endpoint NetScaler Unified Gateway encompasses several key networking features and tools. Citrix is the only vendor that offers the estab - ICA Proxy As shown in Figure 1, these include the lished leadership and proven technologies in With ICA Proxy for Citrix XenApp and NetScaler load balancing, SmartAccess and all the areas needed—from app and desktop XenDesktop, NetScaler Unified Gateway SmartControl, and NetScaler HDX Insight as - virtualization, to mobile app and device man agement, to cloud networking—to enable the part of the NetScaler Management and provides secure remote access to Citrix apps and desktops without the need to create a delivery of comprehensive and personalized Analytics System (MAS). digital workspaces. full SSL-VPN tunnel into your network. Users NetScaler Unified Gateway for secure Figure 1 access to virtual apps/desktops to any user, on any device Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 3

4 the secondary node retries the connection for Contextual Security with SmartAccess and the authentication schemes for various SmartControl a specified period, after which it determines user groups while using the same NetScaler that the primary node is not functioning The SmartAccess and SmartControl technol Gateway endpoint (or the same FQDN for all - normally. The secondary node then takes over users). This allows IT admins to manage all ogies provide a flexible way to balance user users from a single entry point to enhance for the primary (a process called failover). convenience against risk. IT can calibrate control and monitoring capabilities while login challenges by adjusting the amount of NetScaler ADC also performs server load bal access offered based on attributes such as - reducing operational and infrastructure costs. a person’s role or location, the device type, ancing. This increases application resiliency and the sensitivity of the resource being nFactor is designed to provide more context to and performance by distributing traffic evenly the users connecting. For instance, on the login requested. Administrators can make access across clusters of servers, by monitoring the extremely simple when conditions are appro - health of servers, and by providing seamless portal, depending on the user and where he/ failover when a server goes down. NetScaler priate, or more difficult when risks are higher. - she is connecting from, nFactor is able to intel ADC can redirect traffic to servers located For example, an employee in a corporate ligently determine what authentication fields in entirely different data centers and in the office might be able to authenticate with only to display; for example, do you only require a cloud. It even has the ability to balance a password, while a remote user requesting name and password, or are there additional queries and updates across SQL databases. levels of information? You can select a particular access from an unknown device might need domain users are connecting to based on who to use two-factor authentication or answer - the user is. There is a lot more flexibility in In addition, NetScaler ADC improves appli special challenge questions. cation performance by compressing and being able to validate a user when he/she is connecting. IT can now provide additional By making access simpler and more consistent caching network traffic and offloading tasks layers of validation to see who a user is. from servers and network devices (discussed across applications, devices, and environ - in the Improving Application Performance and ments, NetScaler with Unified Gateway: Quality section, below). NetScaler for Maximum Workspace •Increases end-user satisfaction and Availability acceptance Global Server Load Balancing Load Balancing Global Server Load Balancing (GSLB) provides NetScaler ADC is an industry-leading appli - •Lowers help desk and support costs load-balancing services across different geographical regions. It operates under same cation delivery controller that sits in front of general principles as load balancing and application or web servers in corporate data •Improves security by raising the bar for centers and cloud environments. It improves evaluates server health to distribute traffic access requests with high-risk characteristics while simplifying authentication for users in the resiliency, performance, and security of amongst multiple data centers. GSLB works via Domain Name Servers (DNS) to maintain low-risk environments enterprise applications, SaaS applications, business continuity during site-level disasters and virtualized applications such as XenApp, NetScaler with Unified Gateway also provides XenDesktop, and XenMobile. Form factors and distribute the network and server load a mechanism to create and distribute access across multiple sites. include appliances for the data center, and - cloud-ready virtual appliances for data cen control policies, including sophisticated NetScaler’s GSLB and spillover features ters and cloud environments such as Amazon adaptive access control policies, to NetScaler provide seamless failover and redirection Web Services (AWS) and Microsoft Azure. appliances throughout the enterprise. of users to a backup site in the event of a SmartControl facilitates centralized policy disaster, and can be used to intelligently management that: High Availability A high-availability deployment of two spread user requests across multiple sites NetScaler Gateway appliances can provide •Greatly increases the productivity of during normal business operations. administrators uninterrupted operation in any transaction. IT can designate GSLB by the least loaded When you configure one appliance as the data center, the closest data center, the data •Improves end-user satisfaction by ensuring primary node and the other as the secondary center that responds most quickly to requests a consistent set of access rules across all node, the primary node accepts connections from the client’s location, a combination of devices and locations and manages servers while the secondary node monitors the primary. If, for any reason, those metrics, or SNMP metrics. NetScaler keeps track of the location, performance, load, the primary node is unable to accept connec - •Enhances security by strengthening access control at the edge of network, and by and availability of each data center and uses tions, the secondary node takes over. reducing the opportunity for human error these factors to select the appropriate data center to send the client request. The secondary node monitors the primary in distributing and applying access policies by sending periodic messages (often called heartbeat messages or health checks) to Multi-factor Authentication determine whether the primary node is With nFactor, Citrix’s solution for multi-factor authentication, customers can fine-tune accepting connections. If a health check fails, Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 4

5 extremely difficult for IT to troubleshoot and reliability. It manages large numbers End-to-End Visibility performance problems. For example, a user of NetScalers (in the tens of thousands) calls the help desk with an application issue and acts as a valuable source of data that Major industry trends such as mobility and virtualization have transformed the way such as a slow running application. The IT provides insights and analytics and identifies help desk has trouble pinpointing the issue user experience issues all the way down to users work and where they work. Users are the transaction level. Having data across and passes it to the desktop admin, who accessing their applications over a variety of then passes it to the network admin, until your network allows you to identify potential networks and on several different devices. - the help desk must finally contact the vendor These networks can range from secure, cor problems and address them quickly. porate networks to home networks to Wi-Fi. for support. The vendor may even have to There are several reasons why users may be HDX Insight escalate the issue within their IT. Meanwhile, HDX Insight is the only solution that offers unable to access or run their applications: the user is extremely frustrated and unable to end-to-end visibility for XenApp and be productive. The IT help desk can have long or missed SLAs as a result. XenDesktop environments. For XenApp and •Mobile networks, like 3G/4G are unreliable, XenDesktop specific environments, HDX causing latency. So, how can NetScaler solve this with a better Insight delivers data analytics for XenApp and •There can also be problems with the network XenDesktop traffic flowing through NetScaler. troubleshooting solution? or the device. Within the powerful NetScaler Management With HDX Insight, NetScaler is uniquely able and Analytics System (MAS) solution, there •Home networks have their own challenges— to parse, decrypt, decompress, and decompose ISPs and Wi-Fi issues can impact the network. is a tool for end-to-end visibility for Citrix ICA packets, even at the level of individual XenApp and Citrix XenDesktop, called HDX virtual channels, to provide in-depth visibility At the end of the day, users may have a poor into network traffic that uses the ICA protocol, Insight. NetScaler MAS is a centralized a standard used by Citrix applications. network management, analytics, and orches - experience, leading to lack of productivity. tration solution that serves as a critical data With all the networking protocols and aggregation point for applications serviced HDX Insight includes management tools for by NetScaler. Application-specific data - products, it is almost impossible to obtain monitoring, analyzing and reporting applica tion performance metrics and related data, end-to-end visibility of application traffic. points and transactions are presented to an administrator with insights into performance giving enterprise IT unparalleled visibility into Without this end-to-end visibility, it can be HDX Insight provides end-to-end visibility Figure 2 down to the level of individual applications and users Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 5

6 Alerts and notifications on the thresholds set XenApp and XenDesktop traffic. IT admins can get information on user device and for your environment help you proactively monitor access issues. HDX Insight provides network issues. For example, IT admins can the ability to export the data to third-party identify users experiencing issues related to - products like Splunk. It has the option to pro a specific published application, as well as vide historical as well as real-time analytics users affected by excessive latency, by too data, and customizable and exportable reports many current users coming in via a particular NetScaler instance, or by a faulty network allow for external reporting. All this helps you maintain your SLAs, provide a better user segment. In short, HDX Insight allows IT experience, and improve user productivity. administrators to deliver a compelling user - experience by analyzing HDX data and per forming business intelligence, failure analysis, NetScaler is also ideally positioned to deliver and capacity planning for the networks. application flow visibility, because all the application traffic flows through it. This capability to monitor and provide visibility is As part of NetScaler MAS, HDX Insight provides end-to-end visibility of XenApp and enabled by NetScaler’s support for AppFlow. Citrix AppFlow is an innovative and open XenDesktop (ICA) traffic on both LAN and standards-based technology that extends the WAN links. HDX-based access sessions help TCP-level information already captured by IT quickly pinpoint issues such as latency IPFIX—the IETF standard for NetFlow— and application health. HDX Insight provides to include per-flow application-layer data unparalleled monitoring and auditing of records. AppFlow has recently been extended HDX traffic associated with XenDesktop and XenApp environments. to include support for the HDX protocol. The result is an extensible instrumentation technology that conveys both network- Only NetScaler can provide full benefits of and application-level data for XenApp the ICA protocol—not just for optimizing ICA traffic, but for end-to-end visibility of both and XenDesktop. application and network traffic in XenApp and XenDesktop environments. NetScaler HDX Insight for end-to-end Figure 3 visibility of XenApp and XenDesktop deployments Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 6

7 your deployment. Performance management To ensure a consistent end-user experience, HDX Insight gives IT the ability to proactively provides historical retention and trend manage application health and perfor - reporting. With historical retention of data mance with end-to-end application- and versus the real-time assessment, you can create Trend reports, including capacity and network-level visibility from a single console within NetScaler MAS or Citrix Director. health trending. Through the console, IT administrators can: HDX Insight reports provide you with the following information in Director: •Troubleshoot performance and quality issues •Latency and bandwidth effects for raised by users applications, desktops, and users across •Manage performance proactively by identify - your deployment ing and resolving performance issues before •Latency and bandwidth information specific they are perceptible to users to a particular user session •Perform capacity planning to ensure that Support for mobile devices resources are in place as networking and Users can connect remotely from Android appliance demands grow or iOS devices through NetScaler Gateway Simplifying the End-User Experience to mobile apps and resources in the internal network. Users with Android and iOS devices connect using Worx Home to establish a One of the key objectives of NetScaler Unified Micro VPN tunnel. Gateway is to make the end-user experience as simple and uniform as possible for finding Improving Application Performance and accessing virtual applications and desktops across all devices, in every type of location, across all types of network. Another Of course, the end-user experience also objective is to enhance security without reflects application performance. That is complicating life for end users. particularly true for virtual applications and desktops accessed from remote locations. - The challenge is to maintain or improve appli StoreFront Integration cation performance in the face of additional - StoreFront manages the delivery of desk application delivery, increasingly complex tops and applications from XenApp and network infrastructures, and tight budget XenDesktop servers, and from XenMobile constraints. servers in the data center to user devices. - StoreFront enumerates and aggregates avail TCP Optimization able desktops and applications into stores. The NetScaler ADC is proven to improve application performance through load NetScaler Gateway with StoreFront provides balancing, TCP compression, content caching, secure remote access for users outside the and protocol-level optimization for TCP and corporate network and NetScaler to provide ICA. NetScaler also improves application per load balancing. - formance by reducing loads on networks and servers. It does this by decrypting SSL/TLS Director traffic before it reaches the server. Features Director integrates with NetScaler MAS for - network analysis and performance manage to speed up the delivery of web pages to ment. Network analysis obtains HDX Insight mobile devices include converting large reports from NetScaler MAS and provides GIF files into efficient PNG formats, and compressing scripts and cascading style an application and desktop view of the network. With this feature, Director provides sheet (CSS) files. an advanced analytics view of ICA traffic in Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 7

8 NetScaler Unified Gateway support for Adaptive transport helps the ICA channels Framehawk Support Framehawk technology improves the delivery Employees need to be able to work produc intelligently switch the underlying protocol - tively in remote and mobile scenarios, such of XenApp and XenDesktop traffic in low between the new Citrix protocol called Enlightened Data Transport (EDT) and TCP as at home and in hotels and coffee shops, or challenging bandwidth situations. to deliver the best performance. It improves By grooming ICA transport over less-than- without sacrificing the user experience. These data throughput for all ICA virtual channels are places where Wi-Fi is often subject to desirable network paths, the solution ensures the best experience for every user. including Thinwire display remoting, file electromagnetic inference that degrades the transfer (Client Drive Mapping), printing, quality of the connection. and multimedia redirection. Support for Adaptive Transport Adaptive transport, a new data transport Framehawk is UDP-based, taking a best- Subscription-based NetScaler with NetScaler mechanism for XenApp and XenDesktop, effort approach at data transmission. UDP makes XenApp and XenDesktop traffic faster Gateway Service is just a small part of how Framehawk and more scalable while improving applica For customers interested in moving their - overcomes lossiness, as can be seen when XenApp and XenDesktop deployments to the tion interactivity over challenging bandwidth comparing the performance of Framehawk with other UDP-based protocols, but it pro cloud with Citrix Cloud, there is NetScaler situations. With NetScaler Gateway, it - benefits off-net workers such as work-from- vides an important foundation to the human- Gateway Service (NGS), a complementary home employees. service to XenApp and XenDesktop Service on centric techniques that set Framehawk apart. NetScaler Unified Gateway supports Citrix Cloud that delivers the same high- quality user experience as an on-premise Adaptive transport maintains high-server Framehawk over 3G/4G/LTE connections even while using iPads or iPhones outside NetScaler Gateway, but without the need to scalability and efficient use of bandwidth by of the office. allowing ICA virtual channels to automatically configure firewall ports, TLS certificates, or register a DNS domain. respond to changing network conditions. Framehawk Delivery to Remote Users Figure 4 Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 8

9 Conclusion Citrix NetScaler Gateway Service provides the easiest way to ensure security and availability You are not alone in confronting the challenges of virtual app and virtual desktop services of more devices and applications, more users from Citrix Cloud. NetScaler Gateway Service and use cases, and a lack of tools for end- provides high value and is the simplest approach to deliver a gateway-in-the-cloud: to-end visibility and management. Citrix is dedicated to continually improving applica - • There is no hardware to buy or maintain. tion and desktop virtualization for end users, Maintenance is on Citrix. A reduced on-prem for administrators, and for IT management. software and hardware footprint means lower This paper has outlined just a few of the ways data center maintenance costs. that NetScaler can make your organization’s Scale up to add new users XenApp and XenDesktop deployments more • It’s highly scalable. robust: seamlessly. •Maximize enterprise compliance beyond the Get easy There are seamless service upgrades. • access to latest service. data center. Software updates are It’s always up to date. • •Leverage end-to-end application and made in real time and without affecting the network visibility to troubleshoot problems service. and ensure high performance. •Simplify the end-user experience by providing • Get fast time-to-value. With “out-of-the-box” always-on access from all types of devices to productivity, there are no changes required in - the DMZ. all authorized applications from a single por tal, adaptive transport support, Framehawk support, and other ease-of-use features. There are free trials with easy It’s easy to use. • enrollments for proofs of concept. Skillset requirements to provide the remote access These are only a sampling of the features and advantages, so please explore the resources solution are now the responsibility of service provider. listed below. NetScaler Gateway There is just one vendor. • Service integrates tightly with Citrix Applications and Desktops Service. Reduce the security Get improved security. • attack surface by putting the remote access point of presence in the cloud, rather than on-prem. Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 9

10 For more information, please visit: https://www.citrix.com/products/netscaler- unified-gateway/ Additional Resources NetScaler with Unified Gateway NetScaler with Unified Gateway Product https://www.citrix.com/content/ Overview: dam/citrix/en_us/documents/products-solu - tions/netscaler-with-unified-gateway.pdf Secure, Remote Access for XenApp/ XenDesktop/XenMobile with NetScaler: https://www.citrix.com/content/dam/citrix/ en_us/documents/product-overview/secure- remote-access-for-xa-xd-xm.pdf Putting the “Secure” in Secure Remote Access: https://www.citrix.com/content/dam/citrix/ - en_us/documents/products-solutions/put ting-the-secure-in-secure-remote-access.pdf NetScaler MAS Solve the Application Visibility Challenge with NetScaler MAS: https://www.citrix.com/ content/dam/citrix/en_us/documents/prod - ucts-solutions/solve-the-application-visibili - ty-challenge-with-netscaler-insight-center.pdf Enterprise Sales North America | 800-424-8749 Worldwide | +1 408-790-8000 Locations Corporate Headquarters | 851 Cypress Creek Road Fort Lauderdale, FL 33309, United States | 4988 Great America Parkway Santa Clara, CA 95054, United States Silicon Valley Citrix, the Citrix logo, and other marks appearing herein are property of © 2017 Citrix Systems, Inc. All rights reserved. Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owner(s). Citrix.com White Paper | Ensure the Secure, Reliable Delivery of Digital Workspaces to Any User, Over Any Network | 10

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