Business Reply Mail Customer Guide

Transcript

1 Customer Guide Service Overview Paying and Terms Pricing Business Reply Mail™ Designing Depositing Creating an Order Preparing Effective January 14, 2019 postescanada.ca/brmguides ™ OM Trade-mark of Canada Post Corporation. Official mark of Canada Post Corporation.

2 Business Reply Mail™ - Update I MPORTANT U PDATES Posted on November 16, 2018 Effective on January 14, 2019 OCATION L C OF ESCRIPTION D HANGE Section Number Amend. / Rev. Module Section 1 v1.0 Pricing Updated to reflect 2019 prices. When the document is amended or revised, the version number will be modified as follows: • an amendment increases the first digit in the version (e.g., version 2.0, 3.0) • a revision increases the second digit in the version (e.g., version 1.1, 1.2) the version number restarts at 1.0 every January of a given year. • January 14, 2019

3 Introduction I NTRODUCTION The Service Overview is an outline of each module. The details within each module form the and is Customer Guide part of the Agreement between the customer and Canada Post. It is the customer’s obligation to meet all requirements outlined in the Agreement. M ODULES The Service overview summarizes key information such as qualifying criteria, options, delivery standards, Service Overview pricing, designing and mail preparation. Data and Targeting The Data and Targeting module provides a more in-depth look at Canada Post Data and Targeting Solutions as a component of Smartmail Marketing™. This module is available for Personalized Mail and Neighbourhood Mail services. Pricing The Pricing module provides detailed information on pricing for service options such as Standard and Oversize related to address accuracy, phantom pricing, incentives, item and order level surcharges and adjustments (if applicable). The Designing module provides all the details you need to design and create your mail item. This module Designing n process your mail efficiently avoiding delays and includes mandatory requirements to ensure that we ca surcharges. The Preparing module provides all the details you need to prepare your mail items prior to depositing your Preparing mailings at a Canada Post facility. The Creating an order module tells you what you will need before you deposit your mail. Creating an Order The Depositing module tells you about the documents you will need at the time of deposit. This section Depositing will help ensure that your mail is deposited at a location that is properly equipped and capable of handling your mail on time. The Paying and Terms module has two sections. The paying for your mailing section describes the different Paying and Terms payment and proof of payment options available for the service you have chosen. The terms section contains the general terms and conditions of your agreement. Customers should ensure they are using the most current version of the Customer Guide, including all amendments and other applicable documents, which are posted on the Canada Post website at: Business Reply Mail™ – • canadapost.ca/brmguides • Incentive Lettermail™ – canadapost.ca/ilmguides canadapost.ca/ilpguides • International Incentive Letter-post™ – canadapost.ca/cpnmguides • Neighbourhood Mail™ – canadapost.ca/cppmguides Personalized Mail™ – • canadapost.ca/pctguides Postal Code Targeting - • Publications Mail™ – • canadapost.ca/pmguides Communicating with Canada Post F OR ENQUIRIES REGARDING W EBSITE C ALL General Information on products and canadapost.ca/postalservices Commercial Service Network 1-866-757-5480 services Electronic Shipping Tools (EST) canadapost.ca/newuser Technical Help Line 1-877-376-1212 Payment and Account Information email [email protected] Credit Management Group 1-800-267-7651 January 14, 2019

4 Business Reply Mail™ - Table of Contents ONTENTS ABLE OF C T Customer Guide Introduction Service Overview . . . . . . . . . . . . 1 1 What is Business Reply Mail service? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 What is acceptable as Business Reply Mail?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Delivery standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Service features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.3 . . . . . . . . . . . . 2 Service options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.4 Undeliverable Business Reply Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.5 . . . . . . . 2 Pricing Prices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 . . . . . . . . . . . . . . . . . . . . . 3 . . . . . 3 Business Reply Mail annual fee and prices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 2 Adjustments and Surcharges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . 3 2.1 Adjustments - machineable mail requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.2 Surcharges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Designing Measurements - Size and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 . . . . . . . . . . . . 5 . . . . . . . . . . . . . . 6 Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Artwork. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2 Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . 10 Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . 10 3.1 Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4 Designing the item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Confirmation of artwork placement and assessment of machineability . . . . . . . . . . . . . . . . . . . . . . . . 11 4.1 4.2 Size/rating templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printing Business Reply Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 4.3 . . . . . . . . . . . . . . . 12 Non-mailable Matter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Solicitations by mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1 . . . . . . . . . . . 12 Preparing Creating An Order Depositing Paying For Your Mailing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 1 2 . . . . . . . . . . . . 16 Payment Method Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Use of Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.1 3 . . . . . . . . . . 16 Pre-Approved Credit Terms - Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3.1 Use of Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.2 . . . . . . . . . 16 Account settlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.3 3.4 Past due amounts and administration fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Statement of Account (SOA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3.5 . . . . . . . . 17 Manage My Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.6 Payment at Time of Mailing – No Credit Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . 17 4.1 Overview of payment method options at time of mailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . 18 Credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 4.3 . . . . . . . . . . . 18 Postage meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proof of Payment and Use of Postal Indicia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 5 18 . . . . . . . . . . . . . . . . Authorized Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Page i January 14, 2019

5 Business Reply Mail™ - Table of Contents General Terms and Conditions With a Standing Offer Agreement 1 . . . . . . . . . . . . . . . . . . 20 Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Canada Post’s Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Customer’s Obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . 21 4 Exclusive Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 5 Criteria for Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 6 Surcharges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 7 . . . . . . . . . . . . . . . . . . 22 Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 9 Authorized Users (excludes Business Reply Mail™ service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 10 Mailers, On Behalf Of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 11 Resale or Interlining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 12 Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 13 Entire Agreement and Alterations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 14 Waiver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 15 Amendments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 16 Survival . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . . . 24 17 Severability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 18 Governing Law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Excusable Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 20 Limitation of liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . . 24 21 Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 22 Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 23.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 23.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 23.3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 23.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 23.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 23.6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 24 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 25 Ownership of Mail (excludes Business Reply Mail™ service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 . . . . . Version 1.0 Page ii January 14, 2019

6 Business Reply Mail™ - Service Overview S P URPOSE OF THIS ERVICE O VERVIEW Service Overview Customer Guide available is an outline of the This Business Reply Mail . canadapost.ca/brmguides at forms part of the Agreement between you, the customer, and Canada Post. It explains the The Customer Guide qualifications and other terms and conditions under which this service is provided. Be sure to use the most current version of the , including all amendments and other documents, which help you meet the Customer Guide requirements in the Agreement. Some words and expressions in this document and the Agreement have specific meanings. See Paying and Terms , Section 1 “Definitions” or the Glossary for definitions. module, General Terms and Conditions S ERVICE O VERVIEW alifying criteria, options, delivery standards, pricing and The Service Overview summarizes key information such as qu designing. IS B USINESS R EPLY M AIL SERVICE ? 1W HAT Business Reply Mail (BRM) service is a direct response vehicle used by businesses, publishers, government departments, fundraisers and other organizations to seek responses from recipients within Canada (domestic Business Reply Mail) and from recipients around the world (international Business Reply Mail). 1.1 What is acceptable as Business Reply Mail? Business Reply Mail is available in both envelope and card format in the following categories: NTERNATIONAL OMESTIC D I Machineable only Machineable and Non-machineable Customers must pay an annual, non-refundable fee and then only pay for items that are returned to them module for more information). (see the Pricing Applications include: • voting • receiving payments • generating sales leads • researching the marketplace • developing retail trade • initiating customer service • requesting information • identifying customer needs • building databases • renewing magazine subscriptions • raising funds • returning qualified items. Delivery standards 1.2 Standards for the delivery of Business Reply Mail items are based on delivery from the time the item is placed into the mail stream by the recipient or when the item enters the Canada Post mail stream from other postal administrations. Delivery standards are not guaranteed. BUSINESS N I DAYS L ATIONAL * N ROVINCIAL P OCAL Business Reply Mail 234 Excludes non-major urban centres, northern regions and remote areas. * . Canada Postal Guide of the Delivery Standards For detailed information, visit Version 1.0 Page 1 January 14, 2019

7 Business Reply Mail™ - Service Overview 1.3 Service features A feature is provided as part of the basic service. 1.3.1 AIL F ORWARDING M Items that cannot be delivered as originally addressed because the addressee has moved will be forwarded to the Mail Forwarding request in effect. Restrictions on Mail Forwarding addressee at no extra charge while there is a Mail Forwarding of the Canada Postal Guide . requests may apply. Visit Business Reply Mail customers must also inform the Customer Account Services group of a change of address by completing and submitting the Commercial Customer Change Request form at canadapost.ca/tools/pg/cccrf-e.pdf . 1.4 Service options An option is a service enhancement that is not provided automatically as part of the basic service. 1.4.1 P LASTIC COMMERCIAL ENVELOPE Yo u m u s t u s e leak-proof plastic commercial envelopes that meet our domestic Business Reply Mail service specifications. You require a leak-proof container as part of the response from the recipient when returning duck wings and goose tails by hunters and other “flat” objects*. For information on mailing liquid and dry patient specimens, refer to Section 2.2.5 of ABCs of Mailing of the Canada Postal Guide . Items must be 20 mm or less in thickness and meet applic * able requirements for Other (Oversize) Business Reply Mail. Physical samples must be submitted to us to ensure the plastic commercial envelopes and intended contents qualify for the domestic Business Reply Mail service. For more information, refer to the “Designing” module, Section 4.1.2 . “Assessment of machineability” L ABELS 1.4.2 Business Reply Mail offers two labels that can be used by customers for both domestic and international Business Reply Mail services: 1. Electronic Business Reply Mail label (BRM eLabel) Provides you the opportunity to use an electronic channel (i.e. website, email) to facilitate a hardcopy response (i.e. BRM envelope). 2. BRM overlay label Provides you the opportunity to efficiently recycle outdated Business Reply Mail envelopes and cards. Both labels include the 4-state barcode. Visit canadapost.ca/brmguides - Quick links to access details on Business Reply Mail labels . 1.5 Undeliverable Business Reply Mail An item is treated as undeliverable if: • the item does not bear a complete and valid address • the addressee has moved and the Mail Forwarding request has not been filed or has expired for the Business Reply Mail address • delivery is prohibited by law • the item cannot otherwise be delivered to the address • a customer cancelled their Business Reply Mail Agreement • a customer does not pay their annual Business Reply Mail fee and/or pay for their Business Reply Mail items. We will either dispose of or recycle Undeliverable Busi ness Reply Mail items at our discretion. Consult the Undeliverable for more detail. section of the Canada Postal Guide Mail Version 1.0 Page 2 January 14, 2019

8 Business Reply Mail™ - Pricing RICING P The Pricing module provides detailed information on pricing for Domestic and International services. 1P RICES To access Business Reply Mail prices, you must meet all applicable requirements for this service. It also includes annual fee and prices, adjustments and surcharges. Price per Item returned Non-machineable Machineable Standard Other (Non-standard and Oversize) Annual Fee (non-refundable) Over 100 g Over 200 g Up to 50 g Up to 100 g up to 500 g up to 200 g $750.00 $0.93 $2.32 $3.04 $4.20 Domestic n/a $750.00 n/a n/a $2.32 International Business Reply Mail annual fee and prices 1.1 Agreement Activation Form You will be billed an annual, non-refundable fee plus applicable taxes upon signing the and upon renewal of the Agreement on each anniversary date. Business Reply Mail customers are responsible for payment of each returned Business Reply Mail item even if the Business Reply Mail item is blank, incomplete or empty. In addition, items that fail to meet the applicable specifications and requirements for Business Reply Mail will be subject to surcharges or price adjustment. Canada Post will send you an invoice that summarizes the charges posted to your Business Reply Mail account. The charges reflected on the invoice are either of the annual fee and/or of a summary of the Business Reply Mail items that were returned to you. S DJUSTMENTS URCHARGES AND 2A Canada Post consults regularly with mailers to better understand their needs and ensure they understand Canada ies do sometimes occur within normal production cycles. Post's requirements. We understand that mailing anomal 2.1 Adjustments - machineable mail requirements All Business Reply Mail (BRM) Standard items that are rejected by Canada Post's sorting equipment, and that have visibly been altered or are visibly non-compliant, will be considered non-machineable and will be charged the appropriate Non-machineable price. R P EQUIREMENTS ADJUSTMENT TANDARD - S ACHINEABLE M : RICE Other (Non-standard & Oversize) Up to 100 g BRM Essential Elements (indicia, chevrons, 3 extraction bars, 4 State OM , reply barcode and human-readable line, BRM address, BRM Postal Code paid / réponse payee and Canada) Physical Characteristics (size and weight) Other (Non-standard & Oversize) Up to 100 g Quiet Zones on the front and back of the item Other (Non-standard & Oversize) Up to 100 g Confirmation of artwork placement To reduce the risk of price adjustments, we recommend using Canada Post's free service. and assessment of machineability canadapost.ca/obc For accurate artwork make sure to use the BRM Artwork Online Tool at . ACHINEABLE (N THER - O & O M P RICE ADJUSTMENT : STANDARD VERSIZE ) R EQUIREMENTS - ON Applicable Parcels price for “Other“ BRM >500 g Any domestic Business Reply Mail item weighing more than 500 g will not qualify for Business Reply Mail service. Such items will be treated as parcels and will be subject to an applicable Parcels price. Version 1.0 Page 3 January 14, 2019

9 Business Reply Mail™ - Pricing 2.2 Surcharges Well-prepared items help ensure that your mailing receives optimum level of service. Taking time to prepare items also keeps your postal costs down by eliminating the need for additional handling. Understanding why a mailing is non- compliant is equally important. As per Section 5.3 of the Terms and Conditions, items presented for mailing to Canada Post may be verified to determine compliance. Items deemed non-compliant may, at the discretion of Canada Post, be: • returned at the customer's expense, to be made compliant by the Customer, where possible processed and charged at the next or most appropriate Product or Service category, where available • subject to a surcharge; or • • refused for mailing. We will send you an invoice regarding any applicable adjustments and surcharges along with a description of the non- compliance issue. If other areas of non-compliance are identified, up to two additional non-compliance matters will be indicated on the invoice to enable the customer to take corrective action and reduce the risk of future surcharges. 2.2.1 S URCHARGE APPLICABLE TO N ON - MACHINEABLE CATEGORY Due to the limited space on the invoice, surcharge details are abbreviated. The following tables identify: • the amount of the surcharge • the abbreviated description of the anomaly (as it will appear on the invoice) and • quick reference description details. 10¢ N ITEMS ON ) - COMPLIANCE S URCHARGE PER ITEM FOR O THER (N ON - STANDARD AND O VERSIZE ETAILS NVOICE D ESCRIPTION D ESCRIPTION D I BRM artwork element incorrect One or more elements of the Business Reply Mail artwork is incorrect BRM artwork element missing One or more elements of the Business Reply Mail artwork is missing BRM specs non-compliant Business Reply Mail specifications are non-compliant IBRM artwork element incorrect One or more elements of the International Business Reply Mail artwork is incorrect One or more elements of the International Business Reply Mail artwork is missing IBRM artwork element missing IBRM specs non-compliant International Business Reply Mail specifications are non-compliant The classification and amount of surcharges can change at any time immediately upon notice to you. Version 1.0 Page 4 January 14, 2019

10 Business Reply Mail™ - Designing ESIGNING D The Designing module provides all the information needed when designing and creating your mail item. This includes elements such as address placement, postage zone and dimensions. Items submitted as Business Reply Mail that do not meet the content, format and physical characteristics specified for Business Reply Mail and other requirements outlined in this Agreement, may be subject to price adjustments and/or surcharges and may not qualify for Business Reply Mail service and prices. WEIGHT AND 1M EASUREMENTS IZE - S Items must meet the size and weight requirements for their type of format (envelope or card) and type of service (domestic or international) selected. Imperial equivalents are provided for your convenience. The longest dimension is the “length”, the second longest is the “width”. OMESTIC USINESS R EPLY M AIL D B ACHINEABLE C ATEGORY ATIO L ENGTH W IDTH T HICKNESS A SPECT R M W EIGHT S IZE / I TEM Standard min. 5.6 in. (140 mm) 3.6 in. (90 mm) 0.007 in. (0.18 mm) 1.3:1 2 g (0.07 oz.) - Envelopes max. 9.6 in. (245 mm) 6.1 in. (156 mm) 0.2 in. (5 mm) 2.6:1 50 g (1.76 oz.) N/A - Cards 5.6 in. (140 mm) 3.6 in. (90 mm) 0.007 in. (0.18 mm) 1.3:1 min. max. 9.2 in. (235 mm) 4.7 in. (120 mm) 0.2 in. (5 mm) 2.6:1 50 g (1.76 oz.) EIGHT N ON - MACHINEABLE C ATEGORY W ATIO R SPECT L ENGTH W IDTH T HICKNESS A TEM / I IZE S N/A 0.007 in. (0.18 mm) 3.6 in. (90 mm) 10 g (0.4 oz.) Other 5.6 in. (140 mm) min. (Non-standard and Oversize) 14.9 in. (380 mm) 10.6 in. (270 mm) 0.8 in. (20 mm) N/A 500 g (17.6 oz.) max. - Envelopes NTERNATIONAL USINESS R EPLY M AIL I B ACHINEABLE C ATEGORY EIGHT W ATIO R L ENGTH W IDTH T HICKNESS M SPECT A TEM IZE S / I 0.007 in. (0.18 mm) 5.6 in. (140 mm) 3.6 in. (90 mm) Standard 1.4:1 3 g (0.11 oz.) min. - Envelopes 9.6 in. (245 mm) 6.1 in. (156 mm) 0.2 in. (5 mm) 2.6:1 50 g (1.76 oz.) max. 0.007 in. (0.18 mm) 3.6 in. (90 mm) 5.6 in. (140 mm) N/A - Cards min. 1.4:1 max. 9.2 in. (235 mm) 4.7 in. (120 mm) 0.2 in. (5 mm) 2.6:1 50 g (1.76 oz.) Any international Business Reply Mail item weighing more than 50 g or exceeding the size specifications of international Business Reply Mail will be returned as international Letter-post and, will be subject to the applicable weight category at the Other Letter-post price. OMESTIC AND I NTERNATIONAL L ABELS D T ABELS * L ENGTH W IDTH SPECT HICKNESS A L R ATIO W EIGHT N/A eLabels N/A N/A min. 5.3 in. (135 mm) 2.8 in. (72 mm) with indicia, chevrons, max. 5.3 in. (135 mm) 2.8 in. (72 mm) N/A N/A N/A extraction bar, address and barcode N/A Overlay labels N/A min. 4.0 in. (101 mm) 2.0 in. (50 mm) N/A with address and barcode max. N/A N/A N/A 2.0 in. (50 mm) 4.0 in. (101 mm) pe To be attached only to envelopes and cards. Labels are permitted when used to cover an address (overlay) or to create an envelo * (eLabel). Canada Post is responsible for providing the artwork for the overlay labels. Version 1.0 Page 5 January 14, 2019

11 Business Reply Mail™ - Designing 1.1 Format To be eligible as Business Reply Mail service, your mailed items must meet the criteria. They must also be prepared for mailing in ways that prevent loss or damage and allow each item to be easily verified. Shape Rectangular. • Must be paper; items cannot be plastic or wrapped in plastic. Material • Minimum paper weight for ! envelope: 75 gsm (approx. 20 lb. bond) ! card and postcard: 160 gsm (approx. 60 lb. cover) but not less than 111 gsm (approx. 40 lb. cover) Optimal card size of 165 mm x 108 mm; and paper grain direction long. • Must be sufficiently flexible to bend; items cannot be rigid. • Ensure that the entire address remains fully visible through the window, even if the enclosure shifts. Window • Ensure that all windows are covered with transparent material. Envelopes • Best practices for optimal processing - The transparent material used to cover the window has: (Domestic ! enough transparency to allow visibility with a maximum haze of 75% mailings ! uniform clarity only) ! no wrinkles, creases or blemishes ! a gloss reading (on the side facing out) of 159 gloss units or less. Coins - provided they are: Enclosures MACHINEABILITY (Domestic • no larger in size or weight than the Canadian 25-cent coin • firmly attached to the insert with glue or adhesive to prevent any movement mailings • positioned between 35 mm and 85 mm up from the bottom edge and 25 mm in from the left and right edges of the only) envelope; and outside the Postage Zone. Any window(s) used in envelopes to make the coins visible must be covered by a transparent material. The final item, including enclosures (or content), must measure 20 mm or less in thickness. • Envelopes must be closed and sealed with adhesive. To prevent envelopes from sticking together, do not apply Sealing surplus adhesive. Envelopes must not contain staples, clasps or other similar devices. . canadapost.ca/addressing • Must adhere to the Addressing Guidelines at Addressing Fonts Within the Artwork Online tool, you can create artwork using the following fonts: •Courier New • Courier New Bold [not recommended for Machineable (Standard) items] • Letter Gothic. The address provided in the Business Reply Mail artwork is created with a fixed pitch font. Fixed pitch fonts provide the best results with Canada Post’s sortation/mail processing equipment. Do not alter them. Barcode The artwork contains a 4-state barcode with the human-readable line located above the barcode. There should be 52 bars in the barcode, consistent in width and spacing. The bars on the barcode should be crisp (no ghost images or blurring). Do not alter the barcode. Ink Black. Fluorescent inks may not be used on domestic or international Business Reply Mail items. READABILITY Crop Marks The artwork contains several crop marks. The crop marks identified by TL, BL, TR and BR represent the corners of the artwork. TL = Top Left BL = Bottom Left TR = Top Right BR = Bottom Right Version 1.0 Page 6 January 14, 2019

12 Business Reply Mail™ - Designing 2A RTWORK Artwork created with the Business Reply Mail Artwork Online tool contains all the essential elements, in the desired format and bears the appropriate design and physical characteristics of the requested service type. You must have an active Business Reply Mail Agreement to use this service and to access the Business Reply Mail Artwork Online tool located within Canada Post‘s Online Business Centre. To register for and use the free Business canadapost.ca/obc or contact a Canada Post representative. Reply Mail Artwork Online tool, visit 2.1 Illustrations These illustrations are a visual aid to help you produce Business Reply Mail items that meet all the applicable specifications and requirements, while leveraging the areas available for customizing (i.e., Customer-Controlled Area, first line [title], etc.). 2.1.1 L EGEND Business Reply Mail Indicia – The domestic Business Reply Mail indicia is the “postage stamp”. It contains the customer number and Customer Surtaxing Code. Do not alter. The international Business Reply Mail indicia is the “postage stamp”. It contains the customer number and has bars in both top/left and bottom/right corners. Do not alter. Chevrons – The chevrons shown below the indicia are the Business Reply Mail service identifier. These chevrons are not to be used on any other Canada Post service. Do not alter them. on the domestic Business Reply Mail card or envelope Three Extraction Bars – The three vertical bars to the left of the indicia prompt Canada Post’s mail processing to extract items for special handling. Do not alter them. These three vertical bars are not to be used on international Business Reply Mail. Do not alter them. – The barcode and the human-readable line directly above it Business Reply Mail barcode and Human-Readable Line contain customer identification information. These elements must be placed together on the Business Reply Mail item. Do not alter them. Business Reply Mail Address – This area is for your company name and the Business Reply Mail address. You can request that the address block be provided in a single or bilingual (swiss style) format. Do not alter either the address or Postal Code pro vided by Canada Post for Business Reply Mail mailings. You may only modify the first line (title). Depending on the size of the envel ope or card, a second line (title) may be available for customizing. When customizing the first line (title) or second line (title), customers are not permitted to include addressing information. Business Reply Mail Postal Code – The Business Reply Mail Postal Code may differ from your regular Postal Code. Do not alter the Postal Code provided for Business Reply Mail mailings . For customers who have a rural address [e.g., Postal Code with a “0” (zero)] as the second character, the Postal Code will remain the same. Customer-Controlled Area – The Customer-Controlled Area can be customized by adding your corporate logo or a special message. Fluorescent inks must not be used. International Business Reply Mail items must include the “BY AIRMAIL/PAR AVION” indicator at the top/left corner. Quiet Zones – The areas that must be left clear of printing, images and dark colours: • Quiet Zone on the front: the area 19 mm high by 105 mm long measured from the bottom right edge. • VES barcode Area on the back: the area 15 mm high by 140 mm long measured from the bottom left edge. “CANADA” – This designation is printed directly above the human-readable line. This “REPLY PAID / RÉPONSE PAYÉE” and designation is required to meet international mailing requirements. Do not alter. Version 1.0 Page 7 January 14, 2019

13 Designing Business Reply Mail™ - OMESTIC BRM - M ACHINEABLE S TANDARD 2.1.2 D ( WITHIN C ANADA ) RESPONSES 60.0 ±5 mm 1 Postage paid Port payé si posté 27 mm 7 mm if mailed in Canada au Canada ± 5 min. 48 mm Business Reply Mail Correspondance- max. réponse d'affaires 8 1234567 01 Customer Controlled Area 3 2 2 mm min. 5 123456789-A1A1A1-BR01 2 mm 6 mm min. 2 mm min. 4 A BC COM PA NY LTD 6 123 MAIN ST 7 50 mm, see Note1 HOMETOWN NL A1A 9Z9 19 mm Quiet Zone 9 min. 105 mm min. Not to Scale 92 - 230 mm Maximum: 35 mm down from the top edge; Minimum: 40 mm from the bottom edge. Maximum: left edge of barcode or address block, up to 15 mm from the left edge of the mail item; Minimum: right edge of barcode or address block, up to 15 mm from the right edge of the mail item. ACHINEABLE VERSIZE BRM - M OMESTIC O 2.1.3 D WITHIN C ANADA ) RESPONSES ( 60.0 ±6 mm 1 Port payé si posté Postage paid 7 mm au Canada if mailed in Canada 48 mm Business Reply Mail Correspondance- max. réponse d’affaires Customer Controlled Area 8 1234567 01 3 2 6 mm (min.) 10 mm 1234567891-A1A1A1BR01 5 min. 2 mm 4 6 mm ±2 mm ABC COMPANY LTD 6 123 MAIN ST HOMETOWN NL A1A 9Z9 7 10 mm min. 62 mm +60 mm/-5 mm Quiet Zone 9 35 mm min. 150 mm min. Not to Scale 132 mm +100 mm / -10 mm Version 1.0 Page 8 January 14, 2019

14 Business Reply Mail™ - Designing NTERNATIONAL BRM - M ACHINEABLE 2.1.4 TANDARD S I ( FROM INTERNATIONAL DESTINATIONS RESPONSES ) 2 to 2 to . 74 mm min 8 mm . 5 mm min 8 mm By airmail / Par avion 2 mm min. Postage paid Port payé si posté 48 mm if mailed to Canada vers le Canada 1 max. Business Reply Mail Correspondance- réponse d'affaires Customer Controlled Area 8 1234567 2 mm min. REPLY PAID / RÉPONSE PAYÉE 2 CANADA 10 2 mm min. 5 7895612374-A1A1A1-01 6 mm 2 mm min. 4 2 mm min. ABC COMPANY LTD 123 MAIN ST 6 HOMETOWN NL A1A 9Z9 50 mm +12 / -10 7 CANADA Quiet Zone 9 19 mm min. 105 mm min. Not to Scale 92 - 220 mm OCATION OF THE VES ITEMS BRM OF BACK THE ON BARCODE L 2.1.5 ( DOMESTIC AND ) INTERNATIONAL VES Barcode Area 140 mm x 15 mm 9 Zone de code barres du SVC Pas à l'échelle Not to scale Canada Post will print a fluorescent barcode on the back of machineable domestic and international mail items. This area for this barcode is defined as 140 mm long by 15 mm high, measured from the bottom left-hand corner. This area must be left clear of printing, images and dark colours. Version 1.0 Page 9 January 14, 2019

15 Business Reply Mail™ - Designing ONTENT 3C If you are preparing a domestic Business Reply Mail item that will include content other than paper documents (e.g., Ink Jet cartridges, film, etc.) as part of the response from the recipient, you must submit physical samples for testing to Section 4.1.2 “Assessment of machineability” ). Canada Post (see If you are preparing an international Business Reply Mail item, only paper documents are accepted as part of the response from the recipient. You may only modify the first line (title, logo) and, depending on the size of the item, a second line (name) may be available for customizing. When customizing the first line (title, logo) or second line (name), you are not permitted to change addressing information. The Business Reply Mail customer must be the mail owner/mail receiver of the BRM return address. Multiple BRM agreements at a shared address (including virtual offices) are only acceptable when customers have BRM items that are processed at Canada Post sites with automated billing. (Restrictions on Mail Forwarding requests may apply. Visit service - Section 6.11 Restrictions of the Canada Postal Guide ). Otherwise only one Mailing Forwarding Business Reply Mail address is provided per agreement. OM The Business Reply Mail address and Postal Code provided are specific to the Business Reply Mail service. Do not use on any other mail items. See Section 2.1 “Illustrations” - item #6 and #7 of the Legend. 3.1 Markings Customers may use the “Delivered by” logo on items delivered by Canada Post with the prior written consent of the [email protected] Director, Marketing and Brand or her/his designate. They can be contacted at . Visit canadapost.ca/logo for available artwork. Customers with a “Standing Offer Agreement” must use Canada Post Business Reply Mail postal indicia on items delivered by Canada Post. Canada Post Corporation Act and Regulations as well as being an Any unauthorized use is an offence under the infringement of Canada Post's trade-marks and official marks. An item will be considered non-mailable if, on the outside, it is marked or labelled with any of the following that were not provided or authorized by Canada Post: • any design likely to be mistaken for a postage stamp, meter impression, service label or any other mark suggesting that postage has been paid • any label or endorsement implying that it will be given special handling, delivered faster or be provided with any service that has not been purchased by the customer. However, customers may include labels on items that are directed to the addressee as an instruction that is clearly related only to the enclosure and would not otherwise result in the item being non-mailable matter. (Examples of acceptable wording include “URGENT”, “RUSH” and “IMPORTANT COMMUNICATION ENCLOSED”), and • any facsimile of any label, endorsement or marking used by Canada Post that might cause confusion so as to affect its handling, e.g., confusion as to the service the customer has paid for. It is your obligation to obtain approval for any proposed endorsement or other markings from Canada Post prior to printing. 4D ESIGNING THE ITEM If you or your representatives (e.g., graphics department, printing agency) alter any Business Reply Mail artwork (indicia, extraction bars, barcode, address, font, “BY AIRMAIL” designation, etc.) or physical characteristics, rendering the item out of specification, or place content or graphics (e.g., logos) outside of the designated Customer Controlled Area, Canada Post at its sole discretion may: • apply a price adjustment and/or surcharge disqualify the mail item as Business Reply Mail and may process and charge at the next or most appropriate • Product or Service cancel the customer's Agreement. • Version 1.0 Page 10 January 14, 2019

16 Business Reply Mail™ - Designing Confirmation of artwork placement and assessment of 4.1 machineability Prior to printing Business Reply Mail items, Canada Post provides two processes to help ensure Business Reply Mail items qualify for the lowest applicable published Business Reply Mail price: 1. The process is the first recommended step to ensure Business Reply Mail Confirmation of artwork placement elements are positioned correctly on the items. 2. The Assessment of machineability process is the final recommended step to ensure Business Reply Mail items are assessed as machineable. 4.1.1 OF ARTWORK PLACEMENT C ONFIRMATION We recommend that prior to printing you submit an electronic sample of your final Business Reply Mail artwork, to the [email protected] Customer Account Services group at . You must send the electronic sample in PDF format at 1 1:1 ratio, capable of being read in Adobe® Acrobat version 5 or as otherwise required by Canada Post. Include the size of the envelope or card as well as the customer’s crop marks in the electronic file. We will review the artwork (using the Size/Rating Template) to determine if the Business Reply Mail elements are positioned correctly on the item. We will provide you with those results. If issues with placement are identified, you should correct the artwork and re-submit another electronic sample. Customers remain responsible for any errors or omissions. A SSESSMENT OF 4.1.2 MACHINEABILITY To avoid surcharges and delays, Canada Post recommends you submit a minimum of 5 physical samples of the items to Canada Post. We will test the samples and supply you with results. A result of “PASS” indicates the items, as submitted, qualify for the applicable Business Reply Mail price. A result of “FAIL” indicates the items, as submitted, are not machineable. If this occurs, we will provide you with a list of detailed requirements. The requirements must be met in order to access machineable Business Reply Mail. Contact a Commercial Service Network (CSN) Representative at 1-866-757-5480 to arrange for the testing and assessment of your items. 4.2 Size/rating templates and size/rating templates can be used to verify whether an envelope or card is an Domestic International The acceptable size (length and width) for the Business Reply Mail service. You must ensure all the Business Reply Mail elements are positioned in the appropriate locations. Otherwise, item(s) may not qualify as Business Reply Mail and you may face surcharges or the cancellation of your Agreement. Printing Business Reply Mail 4.3 The Business Reply Mail Artwork Online tool provides artwork in encapsulated postscript file (eps, vector outline 2 format) and portable document format (pdf). The artwork is designed to work with Adobe® Creative Suite and 3 QuarkXpress® version 4.1 (and upward). To enquire about using alternate software, contact a Customer Service Network (CSN) Representative (refer to Section 4.1.2 “Assessment of machineability” ). 2 2 ®*, Adobe ® Indesign Using QuarkXpress Adobe Photoshop ** and ® • the artwork for Business Reply Mail should be printed using the eps file. The pdf file should only be used for reviewing artwork • the artwork should be printed at 100% 1. Adobe® Acrobat is a trade-mark of Adobe Systems Incorporated. ® Creative Suite, Adobe ® Indesign and Adobe ® Photoshop are trade-marks of Adobe Systems Incorporated. 2. Adobe 3. QuarkXPress ® is a trade-mark of ©2005 Quark, Inc. and Quark Media House Sàrl, Switzerland. Version 1.0 Page 11 January 14, 2019

17 Business Reply Mail™ - Designing positives or negatives should be printed using the highest quality printer settings. Ensure that there are adequate • levels of toner or ink before printing positive or negatives. Without adequate levels, the extraction bars, barcode, and address block may be unreadable When printing from QuarkXpress (PC version) to a non-postscript printer, select Full Resolution Preview Resolution. * is set to 600 dpi (dots per inch), the Mode ** When opening the eps file using Photoshop, ensure the Resolution is set to Grey is set to portrait and the Constrain Proportions box is checked. Orientation Scale, the CCEPTABLE FONTS AND MAXIMUM ADDRESS 4.3.1 LENGTHS (C ANADIAN STANDARDS ) A DDRESS A AXIMUM M ENGTH F ONT L F ONT S IZE NVELOPE - #8.5 S IZE E - #8 E NVELOPE S IZE Courier New 12 22 characters 24 characters 29 characters 10 Courier New Bold 26 characters Letter Gothic 10 26 characters 29 characters 4.3.2 C ANADIAN AND U.S. STANDARDS ENVELOPE Addressing Guidelines and The Business Reply Mail Artwork Online tool produces artwork in accordance with the Canada Post’s mail processing equipment thresholds. Standards vary between countries. Imperial equivalents are provided for your convenience. U.S.A. C # NVELOPE E ANADIAN ) W X ENGTH (L ENGTH ) IDTH W X IDTH (L 9.5 x 4.1 in. (241 mm x 105 mm) 10 9.5 x 4.1 in. (241 mm x 105 mm) 8.9 x 3.9 in. (225 mm x 98 mm) 9 8.9 x 3.9 in. (225 mm x 98 mm) 8 6.5 x 3.6 in. (165 mm x 92 mm) 8.6 x 3.6 in. (219 mm x 92 mm) N/A 7.7 x 3.7 in. (171 mm x 95 mm) 8.5 - MAILABLE M ON ATTER 5N Generally, non-mailable matter means any item that: • is prohibited by law (e.g., illegal, obscene, fraudulent) • is non-mailable due to the fact that it fails to meet certain physical characteristics/dimensions or marking requirements contains products or substances that could: • injure a person handling the mail ! ! damage postal equipment or other items ! trap other items. Any item bearing a modified postage stamp in contravention of Section 52, or bearing a word or mark in contravention of Section 58, of the Canada Post Corporation Act is also non-mailable matter. Dangerous substances or articles prohibited by law are not acceptable as Business Reply Mail. It is your obligation to ensure an item does not constitute non-mailable matter (further to Canada Post’s Non-mailable of the Canada Postal Guide Matter Regulations ) and is otherwise acceptable for mailing. Visit “Non-mailable Matter” for more information. Solicitations by mail 5.1 Solicitations (offers) having the general appearance of a bill, invoice, or statement of account where there is no obligation to make a payment in relation to the offer unless accepted, must adhere to the regulatory obligations made Solicitations by Mail Regulations detailing wording and format requirements. For the official requirements of the http://laws.justice.gc.ca/en/showtdm/cr/C.R.C.-c.1295 under the . , go to Canada Post Corporation Act Version 1.0 Page 12 January 14, 2019

18 Business Reply Mail™ - Preparing REPARING P The Preparing module provides information on how to prepare Business Reply Mail when included with one of the following services: • Personalized Mail™ – canadapost.ca/cppmguides • Incentive Lettermail™ – canadapost.ca/ilmguides • International Incentive Letter-post™ – canadapost.ca/ilpguides Publications Mail™ – • canadapost.ca/pmguides canadapost.ca/cpnmguides Neighbourhood Mail™ – • • Postal Code Targeting - canadapost.ca/pctguides • Parcel Services - canadapost.ca/parcelservices When you include Business Reply Mail cards as part of another type of mailing (e.g., either loose or attached to a Neighbourhood Mail item), the card must be folded inside or inserted in the mail item in order to cover the Business Reply Mail design elements and specific Business Reply Mail address. This will avoid confusion for the recipient and Canada Post at the time of processing. Version 1.0 Page 13 January 14, 2019

19 Business Reply Mail™ - Creating an Order RDER C REATING A N O ) is not required when using Business Reply Mail, as it is intended to be included with Statement of Mailing An Order ( one of the following services. Personalized Mail™ – canadapost.ca/cppmguides • canadapost.ca/ilmguides • Incentive Lettermail™ – • International Incentive Letter-post™ – canadapost.ca/ilpguides canadapost.ca/pmguides Publications Mail™ – • • canadapost.ca/cpnmguides Neighbourhood Mail™ – • Postal Code Targeting - canadapost.ca/pctguides • Parcel Services - canadapost.ca/parcelservices Version 1.0 Page 14 January 14, 2019

20 Business Reply Mail™ - Depositing EPOSITING D Business Reply Mail items are intended to be included when you send mail using one of the following services: • Canada Post Personalized Mail™ – canadapost.ca/cppmguides • Incentive Lettermail™ – canadapost.ca/ilmguides • International Incentive Letter-post™ – canadapost.ca/ilpguides Publications Mail™ – • canadapost.ca/pmguides canadapost.ca/cpnmguides Canada Post Neighbourhood Mail™ – • canadapost.ca/pctguides • Postal Code Targeting - • Parcel Services - canadapost.ca/parcelservices Consumers / recipients deposit Business Reply Mail items into the Canada Post mail stream. Business Reply Mail items can also be transferred to the Canada Post mail stream from other Postal Administrations. Version 1.0 Page 15 January 14, 2019

21 Paying For Your Mailing - Paying and Terms AILING P AYING F OR Y OUR M PPLICATION 1A applies to the following products and serv Paying for Your Mailing The information found in ices: Personalized Mail™, Business Reply Mail™, Incentive Lettermail™, International Incentive Letter-post™, Publications Mail™ and Neighbourhood Mail™. AYMENT M ETHOD O 2P PTIONS ll Canada Post ver, not all options may be accepted at a The following describes various payment method options acceptable to Canada Post. Howe facilities. Use of Account 2.1 P 2.1.1 ™, I NTERNATIONAL I ERSONALIZED L ETTER - POST ™, P OSTAL C ODE T ARGETING , M AIL ™, I NCENTIVE L ETTERMAIL NCENTIVE N EIGHBOURHOOD M AIL ™ UBLICATIONS M AIL ™ AND P • Customers with pre-approved credit terms may elect “ACCOUNT” as a method of payment if the mailing is to be invoiced and charg ed to the Section 3 “Pre-Approved Credit Terms - Account” customer’s Account and for applicable credit terms to apply. See for details. t be accepted. of mailing. Otherwise, the mailing will no s must provide full payment at the time Customers who do not qualify for credit term • Section 4 “Payment at Time of Mailing – No Credit Terms” for details. See 2.1.2 B M AIL EPLY R USINESS Customers must use an Account to access and Section 3 “Pre-Approved Credit Terms - Account” for details. pay for Business Reply Mail services. See T ERMS - A CCOUNT RE -A PPROVED C 3P REDIT Use of Account 3.1 d to the a method of payment if the mailing is to be invoiced and charge Customers with pre-approved credit terms may elect “ACCOUNT” as customer’s Account and for applicable credit terms to apply or if Business Reply Mail services are used. Following approval by Canada Post and Canada Post, at its discretion, credit terms of net 15 days from date of invoice w ill apply. continued credit worthiness as determined by Invoice 3.2 Neighbourhood Mail, if tive Letter-post, Postal Code Targeting, Publications Mail and For Personalized Mail, Incentive Lettermail, International Incen Account was selected to pay for a mailing, Canada Post will provide the customer with an invoice that summarizes the charges po sted to their ) that a customer has submitted to Statements of Mailing ( Orders account. The charges reflected on the invoice are a summary of the mailings/ the following exceptions: Canada Post with Customers who elect to pay for services via credit card will not receive an invoice. However, Canada Post does provide detail s for credit a) epost.ca service. For more information on credit card as card transactions via epost™. Visit to sign up for epost or for more details on this a payment option, see . Section 4.2 “Credit card” and depot (locations approved to accept b) Manual Orders ( Statements of Mailing ) for Neighbourhood Mail items submitted at a post office Neighbourhood Mail) are not reflected on the invoice. Customer’s can access a copy of their invoice through our free online service. See c) Section 3.6 “Manage My Accounts” for further information. e customer with an invoice for Business Reply Mail that summarizes the charges posted to For Business Reply Mail , Canada Post will provide th items returned to the the annual fee and/or of a summary of the Business Reply Mail their account. The charges reflected on the invoice are either of ustomers must receive over customer. Large volume receivers of Business Reply Mail are eligible to receive their invoices on a weekly basis. To qualify, c 35,000 items of Business Reply Mail annually. t the Credit Manageme nt Group at 1-800-267-7651. To sign up for weekly invoicing, please contac , the customer should advise the Credit Ma nagement Group at 1-800-267-7651 of any discrepancies. Invoice/billing discrepancies For all services med accepted by the thin 90 days of the date of the invoice, after which time such invoice will be dee must be brought to Canada Post's attention wi customer. y third-party on behalf of In the event that Canada Post is requested to respond to any invoicing discrepancy initiated by, (i), the customer or, (ii), an ation fee(s) (the customer within the period mentioned above, Canada Post reserves the right to charge the customer an adjustment and/or investig investigation fees will apply in cases where Canada Post determines that disputed charges were correctly calculated on the orig inal invoice or Order ). when such request is made by Order fuse a request for a refund or credit of charges for any Canada Post reserves the right, at its sole discretion, to re any party other than the payer. Account settlement 3.3 Accounts may be settled using one of the following: Pre-authorized bank payment • yment, upon Canada Post approval • Pre-authorized credit card pa ) • Online payment (see Section 3.6 Payment by cheque or money order. • Customers wishing to sign up for pre-authorized or online payment ne obtained at ed to complete and submit the applicable form, which can be or from a Canada Post Representative. canadapost.ca/caf Version 1.0 Page 16 January 14, 2019

22 Paying For Your Mailing - Paying and Terms Cheques or money orders must be made payable to “CANADA PO a Post customer number and be ST CORPORATION”, include the Canad ent must be sent to the following address: accompanied by the remittance information. Paym PAYMENT PROCESSING CANADA POST 2701 RIVERSIDE DR OTTAWA ON K1A 1L7 Customers should allow up to three business days for payment processing. 3.4 Past due amounts and administration fees 3.4.1 L PAYMENT ATE yment fee will be calculated at a rate of 1.5% per month (18 Past due amounts will be subject to a late payment fee. The late pa % per annum). Canada Post may amend the late payment fee rate at any time upon Notice to the customer. If an amount becomes past due, Canada Post ma ed from the customer or any money due t o the y elect to apply any money otherwise receiv s first. Such right of set off shall be wi customer by Canada Post towards bad debt rights Canada Post thout prejudice and in addition to any other may have. No interest will be paid by Canada Post on any funds held in the customer’s account. FEES CCOUNT ADMINISTRATION A 3.4.2 An administrative fee will be applied on any payment that is dishonoured for any reason, including a payment returned due to Return payments: Canada Post for all costs, inc luding legal fees and bank charges, incurred as a result of Non Sufficient Funds (NSF). The customer agrees to reimburse late or dishonoured payments. Customer's requiring duplicate copies of invoices, may access them through our free online service. See Document copies: for further Section 3.6 information. Requests for duplicate invoic es or other documentation [e.g. Order ( Statement of Mailing ), Packing Slips, etc.] fulfilled through our Account Management Group are subject to service fees for item s up to six months from their creation date. Additional fees will apply for items older than six months, if available. Customers requiring corrections to Orders , invoices, or customers transmitting invalid or late electronic Orders , where Canada Post is Corrections: not responsible, are subject to additional service fees. Canada Post reserves the right to amend administration fees at an y time without prior notification. A list of account administr ation fees is available upon customer request by contacting the Credit Management Group at 1-800-267-7651. Investigations: In the event Canada Post is requested to investigate invoice discrepancies (including, but not limited to service guarantee fa ilures), r the number of disputed items submitted which Canada Post investigates and determine Canada Post may apply an additional fee fo s to be correctly charged as originally invoiced. 3.5 Statement of Account (SOA) omer if the customer used their Account to pay for their maili ng or for Business A Statement of Account (SOA) will be provided monthly to the cust (SOA) will summarize each of the invoices proce ssed and any related adjustments and payments Reply Mail services. Such a Statement of Account balance owing at the end of the month. made during the month, as well as any 3.6 Manage My Accounts ble on our “Online Business Centre (OBC)” at canadapost.ca/obc provides a convenient and secure The “Manage My Accounts” section availa environment through which: • Customers can access their account information online Customers may view the status of their accounts and make payment online through the “Manage My Accounts” page • Customers can update credit card inf ormation online through “Manage My Accounts” under “Manage My Profile”. • Visit or call the Credit Management Gr oup at 1-800-267-7651 to obtain a user ID and password for access to Manage My canadapost.ca/obc Accounts. 4P AYMENT AT T IME OF M AILING – N O C REDIT T ERMS This section applies to Personalized Mail, Incentive Lettermail , International Incentive Letter-post, Publications Mail and Nei ghbourhood Mail. For Section 2.1.2 “Business Reply Mail” and Section 3 “Pre-Approved Credit Terms - Account” Business Reply Mail, please refer to . 4.1 Overview of payment method options at time of mailing For customers without pre-approved credit terms, f ull payment at the time of mailing must be made by: • certified business cheque (payment by uncertified busine ss cheque is subject to a pproval by Canada Post) • cash (post offices only) • money order • credit card (some conditions apply). See Section 4.2 “Credit card” . For updating credit card inf ormation only, please refer to Section 3.6 “Manage My Accounts” • debit card (some conditions apply) meter (some conditions apply). See . Section 4.3 “Postage meter” • Version 1.0 Page 17 January 14, 2019

23 Paying For Your Mailing - Paying and Terms 4.2 Credit card VISA, MasterCard and American Express credit car ds may be available as a method of payment option: • customer chooses credit card. The credit card will be cha rged at the time when the Canada Post Electronic Shipping Tools (EST) is used and the of mailing Canada Postal Guide or other material published by Canada Post and of general application to Canada Post’s customers, as • as set out in the amended from time to time. NOTE 1: Some conditions and restrictions apply. With the exception of customers enrolled for cards are not accepted in payment of in voices or 2: pre-authorized credit card payment, credit for settlement of Account balances. Credit cards are accepted at Canada Post facilities only where credit card authorization facilities are available. 3: 4.3 Postage meter Payment by postage meter impression is an ava ilable method of payment only for the following: ! Personalized Mail (Standard Machineable 50 g and Standard Sp ecial Handling up to 100 g - excluding Dimensional Personalized Mai l) ! Standard Lettermail ! Other Lettermail (Non-Standard and Oversize) Incentive Lettermail (Standard up to 50 g and Oversize up to 100 g). ! ! U.S.A. Standard Letter-post ! U.S.A. Other Letter-post (Non-Standard and Oversize) ! International Standard Letter-post ! International Other Letter-post (Non-Standard and Oversize). NOTE 1: d to pay for Publications Mail, International Incentive Letter-pos t or Payment by postage meter impression on the item cannot be use Neighbourhood Mail items. 2: The Return to Sender service options are not available if postage meter payment is used. The customer may elect “METER” as a method of payment for qua lifying items by placing a postage meter impression on each item t o sufficiently cover the cost of mailing. Items need only the month and the year (the day can be omitted from the date stamp) shown as six numeric Personalized Mail ervice must appear to the left of the postage meter characters in the format YYYY.MM. The name of the s impression in English and French. Incentive Lettermail The name of the service must ap pear to the left of the postage meter impression in English and French. NOTE: For more information on postage meter impressions, visit Paying For Your Mailing, Section 2.2 “Postage Meter Impression” of the Canada Postal Guide . See Section 5 “Proof of Payment and Use of Postal Indicia” for additional information. AYMENT P U SE OF P OSTAL I NDICIA OF ROOF 5P AND Personalized Mail, Incentive Lettermail and Business Reply Mail i tems must bear the appropriate postal indicia on the addressed side of each item for all methods of payment options, unless the items are being paid using a postage meter impression. Payment by postage meter refe rs to payment by placing a postage meter impression on each item ). of mail qualifying for meter payment (see Section 4.3 “Postage meter” payment. ng Information” is required as a proof of indicia or the applicable “Basic Identifyi For Publications Mail, the use of a postal A postal indicia cannot be used for Neighbourhood Mail items (refer to the Neighbourhood Mail, Service Overview Module Section 1.1.3.1 “No postal indicia” ). NOTE 1: Postal Indicia requirements and artwork can be obtained th rough a Canada Post Representative or electronically at canadapost.ca/indicia . through the Business Reply Mail Artwork Online tool, which includes canadapost.ca/obc Business Reply Mail artwork can be obtained at 2: the postal indicia. 6A U UTHORIZED SERS Agreement Activation Form r party to use their Agreement or customer number. Please refer to the The customer may wish to allow anothe and to and Conditions. A Canada Section 1 “Definitions” and Section 9 “Authorized Users (exc ludes Business Reply Mail™ service)” in the General Terms and who may be considered as an Authorized User. Post Representative can explain under what conditions this is possible authorized users are not permitted. For the Business Reply Mail (BRM) service: NOTE: Version 1.0 Page 18 January 14, 2019

24 With a Standing Offer Agreement - Paying and Terms G ENERAL T ERMS AND C ONDITIONS GREEMENT W ITH A S TANDING O FFER A Canada Post is in the business of prov iding mail and other related delivery products and services. The parties wish to set out the terms by which fied in this Canada Post will provide and the Customer will use such products and services. In consideration of the mutual obligations speci Agreement, the parties agree to the following: 1D EFINITIONS 1.1 Canada Business Corporations Act ” means an affiliated body corporate as defined by the Affiliate “ as amended from time to time. 1.2 “ ” has the meaning set out in section13 . Agreement 1.3 “ Agreement Year ” means 12 consecutive calendar months falling between two anniversary dates. 1.4 applicable prices, including any Applicable Published Prices “ applicable fees, charges or ” means, with respect to each Product and Service, the surcharges, and less any applicable rebates, set by Canada Post and in effect at the time of mailing, as published and/or made available by Canada Post for general application to its Customers, as amended from time to time. 1.5 Canada Post to have access to the Products and Services ” means a party designated by the Customer and who is approved by Authorized User “ reement, an Authorized User has full access to the Products and Services offered offered under this Agreement. Unless otherwise specified in this Ag under this Agreement. 1.6 “ Business Day ” means a day other than Saturday, Sunday, a statutory holiday and any day normally observed as a holiday by Canada Post. 1.7 “ Customer-Developed/Third-Party Shipping system ” means the suite approved by Canada Post, which allows for automated preparation of shipping documentation, including labels, and contains other feature s to facilitate shipping with Canada Post, and which is fur ther described at . canadapost.ca/eLink 1.8 by Canada Post for each of the Products and Services, as amended from time to “ Customer Guide ” means the document of the same name issued time. 1.9 ancillary or related data storage devices, including but not ”Electronic Goods” means electronic devices or their mechanisms, memory and all and car audio limited to computers, televisions, tablets, cellular phones, audio equipment, media recording devices, cameras, camcorders, GPS equipment. 1.10 “ Electronic Shipping Tools (EST) ” means the software system made available under lice nse by Canada P ost or a third party shipping system luding labels, and contains other features to approved by Canada Post, which allows for automated pr eparation of shipping documentation inc facilitate shipping with Canada Post, and which is further described at canadapost.ca/est . 1.11 ”Fragile Items” ry, means items of an inherently fragile nature such as, but not limited to, glass, framed glass, mirrors, crystal, ceramics, potte porcelain and china, perishable item s or items requiring refrigeration or temperature-controlled transport. 1.12 ” means a single item or mail piece prepared and mailed using one t. “ Item of the Products and Services in accordance with this Agreemen 1.13 fered for sale as described ” means any of the Products and Services, with the exception of Products and Services “ Priority™ Worldwide service, of Customer in the or other Canada Post publication of application to commercial Custom ers generally, including the applicable Canada Postal Guide . Guide 1.14 as amended from time to time. Canada Business Corporations Act ” means a subsidiary body corporate as defined by the Subsidiary “ 1.15 “ Te r m ” means the period set out in the Customer Guide for each Product or Service. 1.16 or terms not specifically defined in this Agreem ent have the meanings defined in the applicable Customer Guide , the Canada Postal Guide Other pplication to customers generally. other Canada Post publication of a Version 1.0 Page 20 January 14, 2019

25 With a Standing Offer Agreement - Paying and Terms 2C OST ’ S O BLIGATIONS ANADA P 2.1 Canada Post agrees to deliver Items of each Product and Se y standards set out rvice mailed under this Agreement according to the applicable deliver or canadapost.ca/deliverystandards and of general application to Canada Post’s Cust omers, as amended from time to time. in the Customer Guide performance Unless expressly stated in this Agreement, delivery standards estab lished by Canada Post for its Products and Services are not guarantees. 2.2 Canada Post agrees to provide or make available to the Customer upon execution of this Agreement, the Canada Postal Guide or other material published by Canada Post, including the Customer Guide corresponding to a particular Product or Service of general application to Customers, and any subsequent amendment thereto. USTOMER ’ S O BLIGATIONS 3C 3.1 The Customer agrees to prepare and mail Items in accordance with this Agreement. 3.2 Services at the Applicable Published Prices specified in the Price Sheet , subject to any The Customer agrees to purchase and pay for the Products and applicable rebates plus all applicable fees, charges, surcharges and taxes. The Applicable Published Prices charged are subject to verification, ble fees, charges, surcharges and taxes. correction and adjustment for any applica 3.3 purchased using the payment method(s) specified in the applicable Customer Guide . The Customer agrees to pay for the Products and Services 3.4 the minimum volume of Items re quired per deposit or per annual co mmitment for If so specified in the Agreement, the Customer agrees to meet each Product and Service. 3.5 ustomer shall include an electronic order, in such form as appr oved or stipulated by If so specified in the Agreement for a Product or Service, the C Canada Post, with each mailing. 3.6 Use of Marks and Indemnification Obligation Except as specifically provided for in this Agreement, no party shall use any trademarks, trade names, official marks and any o ther rights of another ined in this Agreement is intende such other party. Nothing conta d as an assignment party (“the Marks”) without the prior written authorization of Marks, and has the or grant of any right, title or interest in or to the Marks. Th e Customer warrants that it is the owner or licensed user of the use such Marks as required to perform un der this Agreement. and its Designated Representative the right to authority to and does grant Canada Post Any use by the Customer of Canada Post’s intellectual property a Post, including, but or third-party intellectual property used under licence by Canad not limited to usage of any Canada Post logos or trade name s must be approved in writing in advance by Canada Post. om any and all claims, demands, loss or da nated The Customer shall indemnify Canada Post fr mage suffered by Canada Post and its Desig e artwork (including Marks) provided by or on behalf of the Custo Representative as a result of, or in any way connected with th mer. 3.7 Customized Postal Indicia Use of Images The image submitted must be suitable for family audiences. The image cannot contain any trademarks, trade names, official ma s of another party (“the Marks”) withou t the prior written rks and any other right is the owner or licensed user of the Marks, and has the author ity to and does grant authorization of such other party. The Customer warrants that it e right to use such Mark's as required in performing its obligations. Canada Post and its agents th The Customer shall indemnify Canada Post from any and all claims, demands, loss or dama ge suffered by Canada Post and its agent s as a result of, or in any way connected with the artwork (including M arks) provided by or on be half of the Customer. In the event that an image depicts one or more individuals is submi ermission of the tted, the customer represents and warrants that it has the p individual(s) depicted to use the image. In the case of an image of a cele brity or an image that appear s to have been taken wit hout the knowledge of the individual being depicted, the customer may be asked to pr ovide written proof of permission (by way of email or mail) to use the image. Canada Post reserves the right to refuse any proposed Cust omized Postal Indicia design that it , at its sole discretion, deems u nsuitable for any reason. ) at a Canada Post Items with Customized Postal Indicia are not conside red postage paid and must be inducted with an Order ( Statement of Mailing facility. Customized Postal Indicia products designs are subject to change without notice. Version 1.0 Page 21 January 14, 2019

26 With a Standing Offer Agreement - Paying and Terms 4E RIVILEGE XCLUSIVE P 4.1 The Customer acknowledges that Canada Post ha and Regulations , the sole s, pursuant to and in accordance with the Canada Post Corporation Act nada. Without prejudicing any other rights or remedies Canada Post itting and delivering letters within Ca and exclusive privilege of collecting, transm inate the Agreement if the Customer, or any Authorized User of the Customer, may otherwise have, the Customer agrees that Canada Post may term ent is terminated for contravention of this privilege, then, in addition to any amounts directly or indirectly contravenes this privilege. If the Agreem otherwise due, the Customer shall pay to Canada Post an amount equal to the difference between the amount paid or payable for a ll Items mailed payable for that volume, at current undiscounted prices, that would have been up to the date of termination and the amount that would have been payable, but for this Agreement. Q RITERIA FOR UALIFICATION 5C 5.1 the requirements set out in this Agreement and, except for The Customer is responsible for ensuring that all Items comply with Priority™ Worldwide Canada Post Corporation Act and Regulations ; and, for international Items, the Universal Postal Union (UPU) requirements and any services, the the laws of the country of destination, all as may be a mended from time to receiving postal administration or designated operator requirements and time. Items not complying with these requirements may not be mailed under this Agreement. Canada Post retains the right to refu se to accept any Item that it, in its sole discretion, deems unacceptable. 5.2 Mailings not previously approved by Canada Post and assessed by the e Customer, are subject to pric ing verification and Customer, or on behalf of th correction by Canada Post. 5.3 Items presented for mailing to Canada Post may be verified to determine compliance with applicable Terms and Conditions. Items determined not to be compliant may, at the disc retion of Cana da Post, be: a) returned at the Customer’s expense, to be made compliant by the Customer, where possible; processed and charged at the next or most appropriate Product or Service category, where available; b) c) subject to a surcharge; or d) refused for mailing. 5.4 tion if it contains incomplete or incorrect information. Canada Post may correct the Customer’s order documenta 5.5 Canada Post shall not ere applicable, for delays arising from the mailing of non-compliant be responsible for meeting any delivery standards, wh Items. 6S URCHARGES 6.1 Items mailed under this Agreement may be subject the following surcharges: to one or more of • Surcharges for non-compliance with mail specification or preparation requirements; • Fuel surcharge; • Mailing tube surcharge; • Oversize (OS) surcharge; • Unpackaged surcharge; • Non-transmitted Order surcharge; • Non-manifested Item surcharge. Details regarding such surcharges are set out in the applicable Customer Guide . Canada Post may amend the surcharges at any time immediately upon Notice to the Customer. 6.2 Receiving Postal Administration or Designated Surcharge ntal terminal dues costs such as, but not limited to, bulk mail and remail charges that The Customer agrees to reimburse Canada Post for any increme are applied by the receiving postal administration or designated n. operator, as specified in the Universal Postal Union Conventio 7C URRENCY 7.1 Unless expressly noted to the contrary, all monetary amounts are stated and shall be paid in Canadian currency. UDITS 8A 8.1 On request, the Customer shall permit Canada Post and its authorized representatives ac cess to its premises and, if applicable, those of Authorized Users and the Mailer, On Behalf Of the Customer, during the T erm, and for a reasonable period of time after the expiry or earli er termination of this Agreement. The Customer agrees to facilitate Canada Post’s ac cess, examination and audit of the records, databases and informat ion relating to the those of Authorized Users and the M ailer, On Behalf Of Items mailed under this Agreement and the Customer’s obligations, including, if applicable, the Customer, under this Agreement. Version 1.0 Page 22 January 14, 2019

27 With a Standing Offer Agreement - Paying and Terms 9A U SERS ( EXCLUDES B USINESS R EPLY M AIL ™ SERVICE ) UTHORIZED ers and any actions taken by an Authorized User are deemed t All references to the Customer include the Customer’s Authorized Us o be the actions e approval of Canada Post. Th e List of Authorized Users is set out in an appendix of the Customer. The designation of Authorized User is subject to th to this Agreement. The Customer may amend the List of Aut horized Users upon consent of Canada Post. An Authorized User who ceases to be an Affiliate, Subsidiary or a franchisee of the Customer will no longer be entitled to mail Items under this n Authorized User Agreement as of the date upon which it ceases to be an Affiliate, Subsidiary or franchisee of the Customer. In the event that a ceases to be an Affiliate, Subsidiary or calendar days of such a franchisee of the Customer, the Customer shall give Notice to Canada Post within 30 change in relationship. The Customer is responsible for the compliance by each Authorized Us er with this Agreement. In the event that an Authorized Use r fails to pay for Products or Services provided under this Agreement, the Customer shall pay the amount owing. 10 M AILERS , O N B EHALF O F 10.1 another party on behalf of the Customer, provided that the mailing of such Items compli es with the Terms Canada Post will accept Items mailed by The Customer shall require a Mailer, On Behalf Of, to abide by the Agreement. The actions tak en by the Mailer, and Conditions of this Agreement. On Behalf Of, are deemed to be the actions of the Customer. 11 R ESALE OR I NTERLINING 11.1 The Customer agrees that any Products and Services purchased under this Agreement are for the Customer’s own use as an end user or for the use of an Authorized User. Unless otherwise ex pressly permitted by Canada Post, the Cust omer will not sell or permit the resale of any services or supplies received from Canada Post, nor use the Products and Ser vices offered under this Agreement for the purposes of interlin ing. Interlining is the process in which a carrier uses another carrier’s transportation service in the course of a continuous freight movement. 12 A SSIGNMENT 12.1 The Customer shall not assign this Agreement without the prior written consent of Ca nada Post and any purported assignment with out prior mance, in whole or Agreement or make any arrangements that would result in the perfor consent is void. Canada Post may assign the benefits of this Agreement by a person other than Canada Post. in part, of the obligations of Canada Post under this 12.2 If the Customer amalgamates, merges or enters into a similar tation by means of business combination with any ot her entity, including without limi acquisition of all or substantially all of the assets of another entity; or a) the sale of all or substantially all of the assets to another party, then, for the purpose of this Agreement, such amalgamati on, merger or b) quiring the prior written c nada Post. onsent of Ca combination will be deemed to be an assignment re E NTIRE A GREEMENT AND A LTERATIONS 13 13.1 All references to this Agreement shall be deemed to include: The Agreement Activation Form(s) a) ; b) These General Terms and Conditions; The applicable (s); c) Customer Guide The applicable Price Sheet (s); d) The Credit Application Form , if applicable; e) f) The Canada Postal Guide ; g) Any appendices and any documents referenced therein; all as may be amended from time to time. 13.2 Without limiting the generality of the above, in the event of any inconsistency between this Agreement, and any document other than the Canada Post Corporation Act or its Regulations , the terms of this Agreement shall prevail and be interpreted in the order of priority listed above. 13.3 No representations, warranties, negotiations or conditions, either verbal or written, will bind the parties except as expressly set out in this Agreement. to this Agreement has authority to alter the provisions Except as set out in the section on "Waiver" below, no agent or representative of either party h purported alteration shall not be binding. of this Agreement, and any suc Version 1.0 Page 23 January 14, 2019

28 With a Standing Offer Agreement - Paying and Terms 14 W AIVER 14.1 amendment of this Agreement shall be binding unless executed in w Except as specifically stated in this Agreement, no waiver or riting by the r unless otherwise appropriate party’s authorized representative. No waiver of an y provision of this Agreement shall constitute a continuing waive expressly provided. Acceptance of Items for mailing shall not c ost of the Customer’s obligations onstitute a waiver by Canada P under this Agreement. MENDMENTS A 15 15.1 or otherwise amend this Agreement, including prices Canada Post reserves the right to modify, discontinue Products or Services, , by giving the Customer 30 calendar days’ written Notice as specified in this Agreement. 15.2 Canada Post reserves the right to amend the without Notice to the Customer. Canada Postal Guide 16 S URVIVAL 16.1 that is expressly or The termination or expiry of this Agreement will not affect the survival and enforceability of any provision of this Agreement rce after such termination or expiry. implicitly intended to remain in fo EVERABILITY 17 S 17.1 If any part of the Agreement is unenforceable or invalid for any reason whatsoever, such part shall be severable from the remai nder of the Agreement and its unenforceability or inv alidity shall not affect the enforceability or validity of the remaining parts of the Agreement. G OVERNING 18 AW L 18.1 Canada Post Corporation Act Act ”), R.S.C. 1985, c. C-10, as amended from This Agreement is made subject to and in accordance with the (the “ Regulations time to time, and any of the Act . , which are or may be from time to time made under the 18.2 If the Customer’s address is not in a Ca nadian province or territory, this Agreement shall be governed by, and interpreted unde r, the laws in force in the province of Ontario, Canada. The forum for any le gal proceedings shall be the province of Ontario, Canada. 19 E D ELAY XCUSABLE 19.1 in the performance of, Except for the Customer’s payment obligations, neither party shall be liable to the other for any failure to perform, or delay but not limited to, acts of God, epi s beyond its reasonable control, including, any obligation under the Agreement due to cause demics, labour disruptions, failures or fluctuations in electrical power, heat, light, air conditioning or telecommunications equipment or lin es, or other equipment if ities, provided that the party experiencing such circumstances immediately notifies the other party in applicable, delays caused by customs author bly practicable, the impact of such circumstances on the perfo writing of the circumstances and minimizes, to the extent reasona rmance of the obligations under the Agreement. 20 L IMITATION OF LIABILITY 20.1 Canada Post reserves the right to independently review and veri fy any and all claims made by the Customer arising from missed d elivery and/or service commitments. 20.2 Customer Guide be responsible for any direct, indirect, general, special or Except as specified in the for the Product or Service, Canada Post shall not arising out of the Agreement regardless of whether such damages result from loss, mishandling or delay in delivery of any consequential damages Item. 21 T ERMINATION 21.1 Either party may terminate this Agreement at any time, without cause, by giving 30 calendar days’ written Notice to the other. 21.2 Either party may immediately terminate this Agreement upon written Notice to the other party if at any time during the Term: a) either party ceases to carry on business or makes a sale in bulk of all or substanti ally all of its assets; or b) either party becomes insolvent or bankr upt, or files any proposal or makes any a ssignment for the benefit of creditors; or c) a receiver, trustee or other person with like powers is a ppointed to handle the affairs or property of either party; or d) an order is made for the winding up or liquidation of either party; or of any of its obligations after being provided t. 30 calendar days’ Notice of the defaul e) either party continues to be in default Version 1.0 Page 24 January 14, 2019

29 With a Standing Offer Agreement - Paying and Terms 21.3 Agreement for a period of more than 12 consecutive months , Canada Post Should the Customer fail to purchase Products and Services under this may terminate the Agreement or amend the List of Authorized Users without notice. 21.4 Termination of this Agreement shall be without prejudice to any rights of the Customer or Canada o the date of Post that have accrued prior t termination. 21.5 Neither party shall have a right to damages as a result of termination of this Agreement. 22 N OTICES 22.1 ed personally, by Registered Ma il, by Priority™ or by Xpresspos t™. Alternatively, Any Notice given by either party shall be in writing and deliver be sent to the Customer via em ail or by Cana da Post posting s uch changes Notices regarding Amendments to this Agreement by Canada Post may on Canada Post’s website ( canadapost.ca/notice ), including in particular canadapost.ca/customerguides , which will be deemed received upon posting. Notices to Canada Post shall be sent to: AGREEMENT MONITORING CANADA POST CORPORATION 2701 RIVERSIDE DR SUITE B0230 OTTAWA ON K1A 0B1 to the Customer’s general contact at the mailing or email address set out in the Agreement Activation Form . Notices to the Customer shall be sent 22.2 Notices delivered personally shall be deemed received at the time received on the fourth of delivery, Notices sent by Registered Mail shall be deemed Business Day following the date of mailing, and No tices sent by Priority™ or Xpresspost™ shall be deemed received on the second Business Day following the date of mailing. Weekend and statutory holiday mailings will count as originating on the following Business Day. 22.3 Either party may change its address by giving Notice to the other party. 22.4 from any source, including any The Customer agrees that Canada Post may update the Custom er’s address information obtained Mail Forwarding request form submitted to Canada Post , for the purpose of contacting the Cust omer with respect to this Agreement. C ONFIDENTIALITY 23 23.1 Definition of “Confidentia al or visual form, which is id entified as confidential l Information”: Means all informati on, whether disclosed in written, or mation or circumstances of di sclosure, as being from the nature of the infor at the time of disclosure or that a reasonable person would consider, confidential. Confidential Information includes, but is not e Privacy Act , as limited to, customer lists, including Personal Information under th amended, information relating to the research, developmen ral affairs of the t, technology, pricing, finances, marketing or business plans and gene other party or any subsidiary of such other party. 23.1.1 For clarity, Confidential Information does not include such observations and general knowledge of consumer and business trends in the purchase and sale of goods and services as a party to this Agreement may learn in providing or receiving any product or service under this A greement and uses in the development and sale of new products and services. 23.2 hold all Confidential Information osing Party”) in Each party to this Agreement (the “Receiving Party”) agrees to of the other party (the “Discl ormation other than permitted by this Agreement. The Receiving Party shall not discl confidence and not use any Confidential Inf ose any Confidential Information of the Disclosing Party without th e prior written consent of the Disclosing P arty, other than to those employees, a gents, subcontractors or representatives of the Receiving Party who have a need to know such Confidential Information for the purposes contemplated i n this Agreement. 23.3 Section 23.2 will not apply to any information which: a) is publicly available; b) is independently developed by the Receiving Party; c) is known by the Receiving Party without restriction on disc losure prior to its initial disclosure by the Disclosing Party; d) is lawfully received from a third party on a non-confidential basis; or e) is required to be disclosed by government or court order or other legal process, provided that the Receiving Party will promp tly notify the disclosing Party of such requirement and will take reasonable ste ps to permit the Disclosing Party to prevent or limit such dis closure. Version 1.0 Page 25 January 14, 2019

30 With a Standing Offer Agreement - Paying and Terms 23.4 iving Party in the same manner as the Receiving Party keeps its own Confidential The Confidential Information shall be maintained by the Rece Information of a similar nature and in any event shall be kept in a as a reasonable and prudent per son would care for ccordance with the same care such Information. 23.5 Canada Post has policies and procedures in place to protect the Confidential Inform ation and Personal Inform ation, as defined i n the Privacy Act that it handles. Canada Privacy Act and the Canada Post Corporation Act . Any third parties who are involved in handling Post is subject to the federal Confidential Information on behalf of Canada Post are required to agree to appropriate contractual provisions. 23.6 Upon execution of the Agreement, any confidentiality obligations se t out in any other agreement, relating in any way to parcel services, entered into itation, the limitation of liabili by the parties shall be subject to these General Terms and Conditions, including, without lim ty in Section D. In the event of any conflict or inconsistency between the terms and conditions of such agreement and these General Terms and Conditions, the se General Terms nt of the conflict or inconsistency. and Conditions shall prevail to the exte L ANGUAGE 24 24.1 well as all related documents, be written in the English language . Les parties ont demandé It is the express wish of the parties that this Agreement, as expressément que la présente ainsi que tout document afférent soient rédigés en anglais. 25 O WNERSHIP OF M AIL ( EXCLUDES B USINESS R EPLY M AIL ™ SERVICE ) The Customer agrees that Items mailed under this Agreement will be mailed only on the Customer's or its Authorized User's behal f, and that Items r than those approved by Canada Post. will not include commingled mail, being consolida ted mail of a type or from sources othe Version 1.0 Page 26 January 14, 2019

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